---
title: "MS Outlook - Download Salesforce"
slug: "ms-outlook-download-salesforce"
tags: ["calltower", "public"]
updated: 2026-09-18T15:35:21Z
published: 2026-09-18T15:35:21Z
canonical: "learn.calltower.com/ms-outlook-download-salesforce"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Outlook - Download Salesforce

## Resolution

1. Close Microsoft® Outlook® if it is running.
2. Close Salesforce for Outlook. To do so, right-click the Salesforce for Outlook icon () in your system tray, and then click Exit
3. If you’re upgrading from Salesforce for Outlook v2.4.2 or earlier, uninstall your current version from the Microsoft Windows® Control Panel. If you need help, contact your Windows administrator. If you’re upgrading from Salesforce for Outlook v2.5.0. or later, continue to the next step.
4. Log into Salesforce
5. Click on your name on the top left corner of the screen and select My Settings. ![001.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/001.png?sv=2026-02-06&spr=https&st=2026-11-05T02%3A28%3A14Z&se=2026-11-05T03%3A28%3A14Z&sr=c&sp=r&sig=%2BPHIFqFFnwqU%2FL3CruZ369dBxDuVC4GHSBj5YS0H4YY%3D)
6. From your personal settings, enter Salesforce for Outlook in the Quick Find box, then select Salesforce for Outlook. You may have to scroll down a bit to see it.
7. Click Download. Then click Save File. If the Download button is unavailable, submit a case to [salesforce@calltower.com](mailto:salesforce@calltower.com). ![rtaImage.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/rtaImage(12).png?sv=2026-02-06&spr=https&st=2026-11-05T02%3A28%3A14Z&se=2026-11-05T03%3A28%3A14Z&sr=c&sp=r&sig=%2BPHIFqFFnwqU%2FL3CruZ369dBxDuVC4GHSBj5YS0H4YY%3D)
8. Follow the installation Article found here to install. [https://na3.salesforce.com/ka0500000000Zyk](https://na3.salesforce.com/ka0500000000Zyk)

A cloud-based customer relationship management (CRM) platform that provides tools for sales, service, marketing, and more.