---
title: "MS Outlook - Shared Calendar Items Not Visible"
slug: "ms-outlook-shared-calendar-items-not-visible"
tags: ["calltower", "public"]
updated: 2026-09-18T16:12:42Z
published: 2026-09-18T16:12:42Z
canonical: "learn.calltower.com/ms-outlook-shared-calendar-items-not-visible"
---

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# MS Outlook - Shared Calendar Items Not Visible

This behavior is by design. When the Read permissions level for the shared calendar is set to Free/Busy time or Free/Busy time, subject, location, Outlook does not display an item that is marked as Free.

## Resolution

To resolve this issue, go to your calendar, select the calendar tab, and click on the calendar permissions. ![reso1.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso1(6).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A12%3A39Z&se=2026-11-05T01%3A12%3A39Z&sr=c&sp=r&sig=K0AtV539v4k%2BXmjkk8syanI04M%2F4MN7MB86vJWsTWL0%3D) Next, set the Read permissions for the shared calendar to Full Details. For an example of Read permissions information, see the information in the following screen shot: ![reso2.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso2(6).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A12%3A39Z&se=2026-11-05T01%3A12%3A39Z&sr=c&sp=r&sig=K0AtV539v4k%2BXmjkk8syanI04M%2F4MN7MB86vJWsTWL0%3D) The user will then be prompted to accept the changes. Click okay and the permissions should set accordingly. ![reso3.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso3(2).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A12%3A39Z&se=2026-11-05T01%3A12%3A39Z&sr=c&sp=r&sig=K0AtV539v4k%2BXmjkk8syanI04M%2F4MN7MB86vJWsTWL0%3D)