---
title: "MS Team Admin - Setting Forwards and Masking in Connect"
slug: "ms-team-admin-setting-forwards-and-masking-in-connect"
tags: ["calltower", "public"]
updated: 2026-07-27T14:12:19Z
published: 2026-07-27T14:12:19Z
canonical: "learn.calltower.com/ms-team-admin-setting-forwards-and-masking-in-connect"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Team Admin - Setting Forwards and Masking in Connect

## Goal

Assist in setting individual DID masks and forwards in Connect

## Forwarding and Masking

CallTower recommends that numbers be forwarded using the Meta Forward DID as outlined here [Microsoft - Meta Forward in Connect - CallTower Solutions Center (UC.solutions)](/v1/docs/microsoft-meta-forward-in-connect). If this DID is assigned to a user or uploaded to your tenant you can forward the DID in Connect using the below steps.

1. Once logged into CallTower Connect, use the menu to locate SIP Trunks. Then locate the sip Trunk for your numbers. Usually "CT Cloud SIP (Meta)"

![clipboard_e5b4df17bbcf3f449457c119ca03f1946.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e5b4df17bbcf3f449457c119ca03f1946.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A13%3A35Z&se=2026-11-04T19%3A13%3A35Z&sr=c&sp=r&sig=DHcmYQWcO7wsy%2Bxk56soSMmxkAb9GXgviNRezZst%2Fxo%3D)

1. Now locate your Teams trunk. This will either show as Teams or Operator Connect depending on the services provided by CallTower.

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_99660535fe.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A13%3A35Z&se=2026-11-04T19%3A13%3A35Z&sr=c&sp=r&sig=DHcmYQWcO7wsy%2Bxk56soSMmxkAb9GXgviNRezZst%2Fxo%3D)

1. Locate the DID you wish to forward or mask under the Sip DIDs tab (Shown in Green below)

#### Call Forwarding

Call forwarding can be completed by selecting the “Unconditional Enabled” box and entering the destination number in the “Unconditional Number” field. Then Save by opening the menu ![clipboard_e90fdc515cfe26f6650214003d441a319.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e90fdc515cfe26f6650214003d441a319.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A13%3A35Z&se=2026-11-04T19%3A13%3A35Z&sr=c&sp=r&sig=DHcmYQWcO7wsy%2Bxk56soSMmxkAb9GXgviNRezZst%2Fxo%3D)and selecting "Save". (Shown in Blue)

#### Call Masking

Call masking can be set by selecting the “Calling Party Number" field and entering the desired masking number. Then Save by opening the menu ![clipboard_e90fdc515cfe26f6650214003d441a319.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e90fdc515cfe26f6650214003d441a319.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A13%3A35Z&se=2026-11-04T19%3A13%3A35Z&sr=c&sp=r&sig=DHcmYQWcO7wsy%2Bxk56soSMmxkAb9GXgviNRezZst%2Fxo%3D)and selecting "Save". (Shown in Purple)

> [!NOTE]
> Note:
> 
> Generally Teams customers should use the Caller ID policies in the Microsoft Teams Tenant rather than through CallTower Connect as shown here, especially if using Dynamic e911.

"Anonymous" is not supported through Operator Connect. See Microsoft's article for more information [Manage caller ID for users - Microsoft Teams | Microsoft Learn](https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies#outbound-caller-id-options)

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_547d6ea32f.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A13%3A35Z&se=2026-11-04T19%3A13%3A35Z&sr=c&sp=r&sig=DHcmYQWcO7wsy%2Bxk56soSMmxkAb9GXgviNRezZst%2Fxo%3D)

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.

Unified Communications, a system that integrates various communication tools and channels into a single platform.

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.

Session Initiation Protocol, is the technology that starts, manages, and ends internet-based phone calls and video meetings between people and devices.

A communication line or link that carries multiple signals simultaneously to provide network connectivity.

A service allowing customers to choose their telecom provider for making and receiving calls in Microsoft Teams.