---
title: "MS Teams Admin - Configure 911 Emergency Routing Policies - Notifications"
slug: "ms-teams-admin-configure-911-emergency-routing-policies-notifications"
tags: ["calltower", "public"]
updated: 2026-07-27T14:09:53Z
published: 2026-07-27T14:09:53Z
canonical: "learn.calltower.com/ms-teams-admin-configure-911-emergency-routing-policies-notifications"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Admin - Configure 911 Emergency Routing Policies - Notifications

## Configure 911 Emergency Routing Policies - Notifications

> [!NOTE]
> Important note:
> 
> Notifications apply to both Direct Routing and Operator Connect

1. Configure the Global Calling Policy

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_d1ba8a538c.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A28Z&se=2026-11-04T22%3A38%3A28Z&sr=c&sp=r&sig=FX6YlFTtQs0YK52Cm2AbpzHq4j%2BltOSpKTAthWZO0TU%3D)
2. Configure the Notification mode to desired function:

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_3441c62aaa.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A28Z&se=2026-11-04T22%3A38%3A28Z&sr=c&sp=r&sig=FX6YlFTtQs0YK52Cm2AbpzHq4j%2BltOSpKTAthWZO0TU%3D)

1. Apply Changes

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_5d221147fb.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A28Z&se=2026-11-04T22%3A38%3A28Z&sr=c&sp=r&sig=FX6YlFTtQs0YK52Cm2AbpzHq4j%2BltOSpKTAthWZO0TU%3D)

## Configure 911 Emergency Routing Policies – Routing

> [!NOTE]
> Important note:
> 
> Routing polices apply **only** to Direct Routing.

1. Configure the Global Routing Policy

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_a34e93e23c.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A28Z&se=2026-11-04T22%3A38%3A28Z&sr=c&sp=r&sig=FX6YlFTtQs0YK52Cm2AbpzHq4j%2BltOSpKTAthWZO0TU%3D)

1. Enter your “933” translations and ”911” translations and set the PSTN usage to “Calltower PSTN”.
  - 1933 Dial string with 933;1933 Dial Mask
  - 1911 Dial string with 911;1911 Dial Mask ![clipboard_e5fa15a10d421656abd2725ded198a767.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e5fa15a10d421656abd2725ded198a767.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A28Z&se=2026-11-04T22%3A38%3A28Z&sr=c&sp=r&sig=FX6YlFTtQs0YK52Cm2AbpzHq4j%2BltOSpKTAthWZO0TU%3D)

1. Click on Save

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_d9eb33992f.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A38%3A28Z&se=2026-11-04T22%3A38%3A28Z&sr=c&sp=r&sig=FX6YlFTtQs0YK52Cm2AbpzHq4j%2BltOSpKTAthWZO0TU%3D)

> [!NOTE]
> Note:
> 
> “E911” and location is covered in a separate document.

A service allowing customers to choose their telecom provider for making and receiving calls in Microsoft Teams.

Public Switched Telephone Network, the traditional circuit-switched telephone network used for voice communication.