---
title: "MS Teams Admin - Editing Audio Files"
slug: "ms-teams-admin-editing-audio-files"
tags: ["calltower", "public"]
updated: 2026-07-27T12:54:30Z
published: 2026-07-27T12:54:30Z
canonical: "learn.calltower.com/ms-teams-admin-editing-audio-files"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Admin - Editing Audio Files

When attempting to add an audio file to Auto Attendants or Call Queues within the Teams Admin Center, Teams may give an error & make the upload unsuccessful. (See error below)

If you receive this error, feel free to download Audacity with the following link: [https://www.audacityteam.org/](https://www.audacityteam.org/) & follow the steps below to get this corrected. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

1. Open the audio file that needs to be converted.
2. There will be some audio files that have 2 audio streams.

> [!NOTE]
> Note:
> 
> If you open this audio file & see only 1 audio stream, please proceed to step 5.
3. Once the file is open, click on the audio options to split the 2 audio streams "Split Stereo to Mono".
4. Once these audio files are split, delete the bottom audio stream.
5. With the 1 audio stream now available, we need to adjust 2 options for the audio file. a. Project Rate (Hz): 16000Hz b. Format: 16-bit PCM
6. After the Project Rate & Format have been adjusted, you can now save as a WAV file & add this to your Teams AA or CQ