---
title: "MS Teams Admin - How To Add a Voicemail To a Teams AA"
slug: "ms-teams-admin-how-to-add-a-voicemail-to-a-teams-aa"
tags: ["calltower", "public"]
updated: 2026-07-27T12:59:35Z
published: 2026-07-27T12:59:35Z
canonical: "learn.calltower.com/ms-teams-admin-how-to-add-a-voicemail-to-a-teams-aa"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Admin - How To Add a Voicemail To a Teams AA

## How to add a simple Voicemail to a Teams AA

## Goal:

You will learn to add a Voicemail Box to a Teams AA/queue when selecting an Option. You will not need a user account or DID. You will require either an O365 Group or Distribution List.

## RESOLUTION/STEPS:

Within the Teams AA/queue Select Voicemail from the drop down list.

Select either a Distribution List or an O365 Group. You can also select transcription here if you would like to.

That's it! Easy!

Office 365 Groups are Voicemail enabled by default.

- Benefits are that it’s free and easy because it doesn't require a user account or DID.
- Drawbacks are that you cannot customize the Voicemail message. It’s very generic, and doesn’t even say the username of the group.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.