---
title: "MS Teams Admin - How to Collect Client Logs"
slug: "ms-teams-admin-how-to-collect-client-logs"
tags: ["calltower", "public"]
updated: 2026-07-27T12:54:47Z
published: 2026-07-27T12:54:47Z
canonical: "learn.calltower.com/ms-teams-admin-how-to-collect-client-logs"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Admin - How to Collect Client Logs

### Collecting Microsoft Teams Client Logs (Windows & MacOS)

### Goal

**The goal of this document is to provide clear, step-by-step instructions for collecting Microsoft Teams client logs from Windows and macOS desktop clients and securely delivering them to support using recommended methods (SharePoint) or alternative methods (WeTransfer).**

This ensures:

- **Consistency** in how logs are gathered across platforms.
- **Security** in transferring potentially sensitive diagnostic data.
- **Efficiency** for end users and support teams during troubleshooting.

### Collecting Teams Logs from Desktop Clients

Both sets of logs are collected in the Downloads folder by default.

#### To collect logs for Windows:

Select the Microsoft Teams icon in your system tray and then select **Collect support files or** use the Ctrl + Alt + Shift + 1 keyboard shortcut.

#### To collect logs for MacOS:

Select the **Help** menu in Microsoft Teams and then select **Collect support files or** use the Option + Command + Shift + 1 keyboard shortcut.

Wait until the banner showing **Downloading web logs** is dismissed from the Teams client before retrieving logs from the download location. To collect logs from Teams browser client, use the keyboard shortcut.

### Delivering Logs via SharePoint (Recommended)

To securely share the logs with your support technician:

1. Go to your organization’s **SharePoint site**.
2. Navigate to the designated **Support Logs** document library or folder.
3. Click **Upload** → **Files** and select your **.zip** file.
4. After uploading, copy the **SharePoint link** to the file.
5. Share the copied SharePoint link via email to [support@calltower.com](mailto:support@calltower.com)

> [!NOTE]
> *Please note*:
> 
> *That these instructions may differ for your organization. Please consult your Microsoft or Security Administrators for recommended instructions.*

## Delivering Logs via WeTransfer (Alternative)

If SharePoint is not available or convenient, you can use **WeTransfer**:

1. Go to **wetransfer.com**.
2. Click **Add your files** and select your **.zip** log file.
3. Enter the recipient’s email address (or choose **Get transfer link** if you prefer to share a link).
4. Enter your email address for confirmation.
5. Click **Transfer**.
6. If you choose **Get transfer link**, copy the link and share it with your support contact via email.