---
title: "MS Teams Admin - Manage Support Call Queues"
slug: "ms-teams-admin-manage-support-call-queues"
tags: ["calltower", "public"]
updated: 2026-07-27T12:52:42Z
published: 2026-07-27T12:52:42Z
canonical: "learn.calltower.com/ms-teams-admin-manage-support-call-queues"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Admin - Manage Support Call Queues

## Teams Call Queues

If you're a call queue agent or IT admin has linked your team's call queue to a channel in Teams, you can view, respond to and collaborate on support calls directly in Teams.

Click on the link below to view more:

M[anage-your-support-call-queue-in-teams](https://support.microsoft.com/en-gb/office/manage-your-support-call-queue-in-teams-9f07dabe-91c6-4a9b-a545-8ffdddd2504e#tab=bkmk_viewcallqueue)

Another option you can use is Power BI to analyze CQD data for Teams. Click on the article below to view:

[https://docs.microsoft.com/en-us/mic...orical-reports](https://docs.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports)