---
title: "MS Teams Admin - Validating Customer Licensing"
slug: "ms-teams-admin-validating-customer-licensing"
tags: ["calltower", "public"]
updated: 2026-07-27T14:12:17Z
published: 2026-07-27T14:12:17Z
canonical: "learn.calltower.com/ms-teams-admin-validating-customer-licensing"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Admin - Validating Customer Licensing

## Goal

This document will show you how to navigate to customer licensing in both CallTower Connect and the Microsoft Partner Portal. It will also explain the different columns and values on each.

## Validating Customer Licensing

### CallTower Connect

Accessing customer licensing can be performed by any MPOC, or by any CallTower representative

1. Navigate to [Connect (calltower.com)](https://connect.calltower.com/connect/#/dashboard)
2. Click on the services menu on the left side of the screen
3. Click on "Administration"
4. Click on "Corporate Administration"
5. Click on "Office 365 Licenses"
6. The customer's subscriptions will be presented on the screen.

**Explanation of each field:**

**Display Name****:** The SKU name

**Total****:** Total licenses available to the customer

**Used****:** Total licenses used or consumed by the customer

**Available****:** Total licenses NOT used or consumed by the customer

**CT Licenses****:** Licenses that CallTower is providing the customer. CallTower will support services provided by these subscriptions

**Ext Licenses****:** Licenses NOT provided by CallTower or are provided by a third party. CallTower is not responsible for supporting services provided by these subscriptions.

### Microsoft Partner Center

Accessing customer licensing will be performed through your CSP credentials ([username@cspcalltower.onmicrosoft.com](mailto:username@cspcalltower.onmicrosoft.com))

1. Navigate to [Partner Center (microsoft.com)](https://partner.microsoft.com/en-us/dashboard/home)
2. Click on "Customers".
3. Search for the customer you wish to validate licensing for.
4. The customer's subscriptions will be presented on screen.

**Explanation of each field:**

**Name****:** The SKU Name

**Subscription ID****:** The unique subscription identifier

**Quantity****:** Number of currently active licenses

**Status****:** Indicates whether the subscription is set to renew or expire, and the date

**Billing frequency****:** How frequently Microsoft will bill CallTower

**Term duration****:** How long the customer is committed to the subscription

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.

MPOC stands for Main Point of Contact. It is the designated individual responsible for communication and decision-making regarding specific accounts or services.