---
title: "MS Teams Analytics - Target Callback and Answer Times"
slug: "ms-teams-analytics-target-callback-and-answer-times"
tags: ["calltower", "public"]
updated: 2026-07-23T10:21:18Z
published: 2026-07-23T10:21:18Z
canonical: "learn.calltower.com/ms-teams-analytics-target-callback-and-answer-times"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Analytics - Target Callback and Answer Times

##### How to set target callback and answer times

Click on Settings > Incoming Numbers in the top righthand corner of the screen.

To edit an individual target callback and/or answer time, click on the pencil icon in the upper righthand corner of the agent/call queue you wish to adjust and update the target callback and/or answer time in the popup collection wizard.

![clipboard_e5c131dac4c5944c5dbc8a52c8395e00d.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e5c131dac4c5944c5dbc8a52c8395e00d.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A53%3A33Z&se=2026-11-04T23%3A53%3A33Z&sr=c&sp=r&sig=jWM%2FRYSpM%2FWJBZ8ZbYjI3uX9SKtr7tlZQU8r4SlOuR0%3D)

To complete a bulk update of target callback and/or answer times, click on the Bulk Update button on the top right hand side of the screen.

![clipboard_ef763be9245a055e3f54b55b7318c5490.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ef763be9245a055e3f54b55b7318c5490.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A53%3A33Z&se=2026-11-04T23%3A53%3A33Z&sr=c&sp=r&sig=jWM%2FRYSpM%2FWJBZ8ZbYjI3uX9SKtr7tlZQU8r4SlOuR0%3D)