---
title: "MS Teams Attendant Console - Call Handling"
slug: "ms-teams-attendant-console-call-handling"
tags: ["calltower", "public"]
updated: 2026-09-16T14:01:45Z
published: 2026-09-16T14:01:45Z
canonical: "learn.calltower.com/ms-teams-attendant-console-call-handling"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Attendant Console - Call Handling

## Summary:

To initiate an outbound call, select a contact in the search or contact group panel. To initiate a PSTN call, enter the number in the search field. A contact with the normalized number will appear in the search panel.

## Step-by-Step Instructions:

For more information click the link below:

- [https://ac.docs.landis.cloud/daily-usage/call-handling](https://ac.docs.landis.cloud/daily-usage/call-handling)

Public Switched Telephone Network, the traditional circuit-switched telephone network used for voice communication.