---
title: "MS Teams Call Park - Calls on-hold for anyone to pick up"
slug: "ms-teams-call-park-calls-on-hold-for-anyone-to-pick-up"
tags: ["calltower", "public"]
updated: 2026-09-18T14:05:08Z
published: 2026-09-18T14:05:08Z
canonical: "learn.calltower.com/ms-teams-call-park-calls-on-hold-for-anyone-to-pick-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Call Park - Calls on-hold for anyone to pick up

## Summary:

The following information will guide a user in successfully using MS Teams' Parked Calls functionality.

## Step-by-Step Instructions:

### To place a call on park:

1. While engaged in an active call, select the 'More' ellipsis button in the call box ribbon.
2. From the newly presented options, select the 'Park Call' option
3. The system will present you with a numeric code with which to retrieve the parked call.

![clipboard_e5ed4f1145289a6dd8eb2c83c0c0a6c7b.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e5ed4f1145289a6dd8eb2c83c0c0a6c7b.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A32%3A41Z&se=2026-11-04T20%3A32%3A41Z&sr=c&sp=r&sig=lKHaoBB6RoBo5iCeGHR0%2BxEI%2B3f4TX3yA8jXHaFe1OU%3D)

### To retrieve a parked call:

1. In the Calls application, beneath the dial pad, select the 'Parked calls' icon.
2. Enter the numeric code associated to the desired parked call and click the 'Pick up' icon.
3. Greet and engage with the caller.

![clipboard_e7cdce7715d50abacbc9b5b97d98aefe8.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e7cdce7715d50abacbc9b5b97d98aefe8.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A32%3A41Z&se=2026-11-04T20%3A32%3A41Z&sr=c&sp=r&sig=lKHaoBB6RoBo5iCeGHR0%2BxEI%2B3f4TX3yA8jXHaFe1OU%3D)

Microsoft Teams (MS Teams) is a collaboration platform that combines workplace chat, video meetings, file storage, and application integration.