---
title: "MS Teams - Call Park"
slug: "ms-teams-call-park"
tags: ["calltower", "public"]
updated: 2026-09-18T14:19:56Z
published: 2026-09-18T14:19:56Z
canonical: "learn.calltower.com/ms-teams-call-park"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams - Call Park

### Goal:

Provide instruction on how to park a call in Teams

## Park a call:

Call Park placed the call in a virtual parking lot. The caller is hearing hold music, and your line is freed up. The caller will stay on hold for 5 minutes and if the call has not been picked up, it will bounce back to you. If you park the call again, you will get a new code.

**Park a call:**

1. When on a call, select the three dots "..." and then select "Call Park"

![clipboard_ee62fdbacdda31563b8abdbe72c08c34b.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ee62fdbacdda31563b8abdbe72c08c34b.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A14%3A54Z&se=2026-11-04T19%3A14%3A54Z&sr=c&sp=r&sig=tLpEamQ5x01YkGtLZxVkYlOVKPqqPyJodjNcgwe3dYw%3D)
2. The call will be placed on hold and provide you with a code
3. The code you will send to the person that needs to pick up the call

**Pick up a call on Park:**

1. Go to your calls icon
2. Under the dial pad you will see a "Parked Calls" button.

![clipboard_e2cb320bb72cf6060acb82005f1dc7b74.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e2cb320bb72cf6060acb82005f1dc7b74.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A14%3A54Z&se=2026-11-04T19%3A14%3A54Z&sr=c&sp=r&sig=tLpEamQ5x01YkGtLZxVkYlOVKPqqPyJodjNcgwe3dYw%3D)
3. Enter the code
4. The call will then be connected to you.

> [!NOTE]
> Note:
> 
> If you don't see any options for call parking in your settings, talk to your IT Admin.

## For more information, click on the link below:

[Park a call in Teams](https://support.office.com/en-us/article/park-a-call-in-teams-8538c063-d676-4e9a-8045-fc3b7299bb2f)