---
title: "MS Teams - Call Queue Template Creation Instructions"
slug: "ms-teams-call-queue-template-creation-instructions"
tags: ["calltower", "public"]
updated: 2026-07-24T20:37:49Z
published: 2026-07-24T20:37:49Z
canonical: "learn.calltower.com/ms-teams-call-queue-template-creation-instructions"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams - Call Queue Template Creation Instructions

Follow the steps below to create and apply a shared call history template in Microsoft Teams.

**Steps**

In the Teams Admin Center go to voice, Call Queues and select the Call Queue. Scroll down to **Shared called history template**.

1. Click the drop-down menu in the Call Queue.
2. Select 'Create template'.
3. Enter a Name and Description.
4. Select permissions for incoming/shared voicemail calls.
5. Select permissions for answered/outbound calls.
6. Click Save.
7. Go back to the Call Queue.
8. Open the drop-down again.
9. Select your new template.
10. Click Save to apply.

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_56c3d4a1cc.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A24Z&se=2026-11-04T23%3A52%3A24Z&sr=c&sp=r&sig=oGp6Wt9P75UeLvhR2c4oHt7f76jVkEB%2BzZCtx2tRuUc%3D)