---
title: "MS Teams CT Text - How to Archive a Conversation"
slug: "ms-teams-ct-text-how-to-archive-a-conversation"
tags: ["calltower", "public"]
updated: 2026-07-27T12:54:39Z
published: 2026-07-27T12:54:39Z
canonical: "learn.calltower.com/ms-teams-ct-text-how-to-archive-a-conversation"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams CT Text - How to Archive a Conversation

## Overview

Archiving conversations may be a major requirement for a company that needs to retain a history of conversations. CT-Text offers multiple ways to archive your conversations, depending on your use case.

## Email

Our first method is to enable email notifications for every inbound and outbound text sent for each inbox. Connecting the service to an email address associated with a CRM system will allow your CRM system to archive every inbound / outbound message *in the same way* you would archive regular email conversations with your customers. *Attachments successfully sent / received in text messages will be included in the email copy*.* *PDF attachments are NOT included at this time*

## Microsoft Azure Container

Another convenient method to archive your conversations is to have us connect to your Azure directory, so that we can deposit a container which has all of your conversations for the last month. We will automatically deposit a container each month.

Please see the following Azure Archiving articles for more information.

## Webhook

A more convenient method to store your conversation in a CRM system or other web service is to use a webhook. If you provide us with a webhook for your storage service, we will connect to it, and all your conversations.

The development instructions on how to connect to our webhooks are below:

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_c7c7eabca9.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A22%3A26Z&se=2026-11-04T20%3A22%3A26Z&sr=c&sp=r&sig=vDDt700fMIoDFFDTKUPa%2BtnHDntCj4Z8IxuL8EWMVRA%3D) Please contact [support@calltower.com](mailto:support@calltower.com) for more information should you want to use this method.

## Power Automate

CT-Text offers a power automate connector, which is the most custom solution to archive your messages.

For more information on using the power automate connector, please contact Support at [support@calltower.com](mailto:support@calltower.com).