--- title: "MS Teams Direct Routing - CallTower Vendor Account Implementation" slug: "ms-teams-direct-routing-calltower-vendor-account-implementation" tags: ["calltower", "public"] updated: 2026-10-13T20:40:33Z published: 2026-10-13T20:40:33Z canonical: "learn.calltower.com/ms-teams-direct-routing-calltower-vendor-account-implementation" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.calltower.com/llms.txt > Use this file to discover all available pages before exploring further. # MS Teams Direct Routing - CallTower Vendor Account Implementation After completing this how-to you will have an account to provide to your CallTower Implementation Manager or Support contact > [!NOTE] > Important Note: > > **This only applies to GCCH Direct Routing customers that we are providing professional services for to create Teams Auto Attendant's and Call Queue's. CallTower Connect no longer requires a service account to provision phone numbers to users and resource accounts. Connect uses the CallTower Teams Voice Connector App for provisioning phone numbers. Steps to add the app to a tenant can be found** [**here**](/v1/docs/ms-teams-adding-calltower-teams-voice-connector-app)**.** **Step 1** Begin by Launching your Microsoft 365 Admin Center and browsing to the Users section. - [Active users - Microsoft 365 admin center - Active users](https://portal.office365.us/adminportal/home#/users) ![clipboard_e40a181489e3efc23d9dee46142220949.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e40a181489e3efc23d9dee46142220949.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A11%3A40Z&se=2026-11-04T18%3A11%3A40Z&sr=c&sp=r&sig=ZUJbj6B3Af6vxbR%2FWgNbifL4KgOpmXUxd4EEHIADoVA%3D) **Step 2** Then continue with by clicking on "Add a user" and fill out the form. You may use any Name required to signify the purpose of this account. We recommend generating a password with no fewer than 24 characters, you may use any of these 3rd party services to generate that password: LastPass - [https://www.lastpass.com/features/pa...#generatorTool](https://www.lastpass.com/features/password-generator-a#generatorTool) Norton - [https://my.norton.com/extspa/passwor...r?path=pwd-gen Avast - https://www.avast.com/en-us/random-password-generator#pc BitWarden - https://bitwarden.com/password-generator/](https://my.norton.com/extspa/passwordmanager?path=pwd-gen) 1Password - [https://1password.com/password-generator/](https://1password.com/password-generator/) Dashlane - [https://www.dashlane.com/features/password-generator F-Secure - https://www.f-secure.com/us-en/home/free-tools/password-generator](https://www.dashlane.com/features/password-generator)![clipboard_e934e110f59b413c83effc9bdfc2a5a09.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e934e110f59b413c83effc9bdfc2a5a09.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A11%3A40Z&se=2026-11-04T18%3A11%3A40Z&sr=c&sp=r&sig=ZUJbj6B3Af6vxbR%2FWgNbifL4KgOpmXUxd4EEHIADoVA%3D) Enter the Email Address of your Project Manager, Support Rep or Yourself as needed. Then Click Next. **Step 3** Select "Create user without product license" ![clipboard_eac953a956f660a73c6e04134bb687487.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eac953a956f660a73c6e04134bb687487.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A11%3A40Z&se=2026-11-04T18%3A11%3A40Z&sr=c&sp=r&sig=ZUJbj6B3Af6vxbR%2FWgNbifL4KgOpmXUxd4EEHIADoVA%3D) Then Click Next. **Step 4** > [!NOTE] > Important Note: > > The "Teams Telephony Administrator " role is required to assign numbers to both Users and Resource Accounts. The "User Administrator" role is required for GCCH customers to allow CallTower to build and license Teams resource accounts for auto attendants and call queues, when pro services have been purchased. Select "Admin center access" **Teams Telephony Administrator** **User Administrator** **(Only GCCH customers where CallTower is performing pro services)** **![clipboard_e9ac46e379046860c41b7b181654a403b.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e9ac46e379046860c41b7b181654a403b.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A11%3A40Z&se=2026-11-04T18%3A11%3A40Z&sr=c&sp=r&sig=ZUJbj6B3Af6vxbR%2FWgNbifL4KgOpmXUxd4EEHIADoVA%3D)** **![clipboard_ecc91d8567ad08afa73942ca16fc8dbf4.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ecc91d8567ad08afa73942ca16fc8dbf4.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A11%3A40Z&se=2026-11-04T18%3A11%3A40Z&sr=c&sp=r&sig=ZUJbj6B3Af6vxbR%2FWgNbifL4KgOpmXUxd4EEHIADoVA%3D)** Tip: Use the "Show all by category" drop down to select the roles. ![clipboard_ec0d0be65a3a202f27bec2038d51c9079.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ec0d0be65a3a202f27bec2038d51c9079.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A11%3A40Z&se=2026-11-04T18%3A11%3A40Z&sr=c&sp=r&sig=ZUJbj6B3Af6vxbR%2FWgNbifL4KgOpmXUxd4EEHIADoVA%3D) ![clipboard_e56d17d344cb5bd17a54204363c16a3c6.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e56d17d344cb5bd17a54204363c16a3c6.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A11%3A40Z&se=2026-11-04T18%3A11%3A40Z&sr=c&sp=r&sig=ZUJbj6B3Af6vxbR%2FWgNbifL4KgOpmXUxd4EEHIADoVA%3D) ![clipboard_e508b33d63d6030fd11bc4c8c732521b2.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e508b33d63d6030fd11bc4c8c732521b2.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A11%3A40Z&se=2026-11-04T18%3A11%3A40Z&sr=c&sp=r&sig=ZUJbj6B3Af6vxbR%2FWgNbifL4KgOpmXUxd4EEHIADoVA%3D) Then Click Next. **Step 5** Review the final of the vendor account. ![clipboard_eea2320bcdd4083d2fad065df53b70169.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eea2320bcdd4083d2fad065df53b70169.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A11%3A40Z&se=2026-11-04T18%3A11%3A40Z&sr=c&sp=r&sig=ZUJbj6B3Af6vxbR%2FWgNbifL4KgOpmXUxd4EEHIADoVA%3D) If everything appears correctly click "Finish adding". Copy any details you need to retain then click "Close" ## What's Next Confirm you have at least one license available for activation of the SBC domains that will be added to the Tenant. - The licenses will need to include Teams. E1, E3, E5, F3, Business Basic-Premium, Teams Resource Account etc - The activation users will be created and removed during the setup process. Next confirm with your CallTower Project Manager or Support Rep that they have received the username and password in email. CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.