---
title: "MS Teams Direct Routing - International: Assign Numbers"
slug: "ms-teams-direct-routing-international-assign-numbers"
tags: ["calltower", "public"]
updated: 2026-09-18T13:30:40Z
published: 2026-09-18T13:30:40Z
canonical: "learn.calltower.com/ms-teams-direct-routing-international-assign-numbers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Direct Routing - International: Assign Numbers

**How To Assign Direct Routing Numbers for International Direct Routing**

This article is intended for customers who do not have a service account in CallTower Connect.

Login into the Teams Admin Center as a 365 Global Administrator or Teams Administrator

- [https://admin.teams.microsoft.com](https://admin.teams.microsoft.com)

On the left-hand side click on **Users>Manage users**

Search for the user that needs to have a Direct Routing Number Added and Click on the Display name

![clipboard_e1577083cb1903b97f90a6fb3214dad5b.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e1577083cb1903b97f90a6fb3214dad5b.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A18%3A55Z&se=2026-11-04T19%3A18%3A55Z&sr=c&sp=r&sig=ip4xdc1U5azspx1hgOr8matKdTZ1SnRE6NRhXZFWrgA%3D)

Under the **Account,** tab click **"Edit"** next to General information

![clipboard_e9505db74ae0ac90b0bff1511b024f134.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e9505db74ae0ac90b0bff1511b024f134.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A18%3A55Z&se=2026-11-04T19%3A18%3A55Z&sr=c&sp=r&sig=ip4xdc1U5azspx1hgOr8matKdTZ1SnRE6NRhXZFWrgA%3D)

Add the phone number to the "**Assigned phone number"** field in the format shown below with the 1 in front and then click **Apply**

To Remove the number just blank out the "**Assigned phone number"** then click **Apply**

![clipboard_e58edb40760a7460ba89adc8c51526603.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e58edb40760a7460ba89adc8c51526603.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A18%3A55Z&se=2026-11-04T19%3A18%3A55Z&sr=c&sp=r&sig=ip4xdc1U5azspx1hgOr8matKdTZ1SnRE6NRhXZFWrgA%3D)

This message will pop up and then click **"Wait"**

![clipboard_eb38193fea0411e09548b2a866ff10b47.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eb38193fea0411e09548b2a866ff10b47.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A18%3A55Z&se=2026-11-04T19%3A18%3A55Z&sr=c&sp=r&sig=ip4xdc1U5azspx1hgOr8matKdTZ1SnRE6NRhXZFWrgA%3D)

Click on **"Policies"** and then click **"Edit"** next to **"Assigned policies"**

![clipboard_ed29be0b5333e16ccc018947fe9dca6f7.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ed29be0b5333e16ccc018947fe9dca6f7.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A18%3A55Z&se=2026-11-04T19%3A18%3A55Z&sr=c&sp=r&sig=ip4xdc1U5azspx1hgOr8matKdTZ1SnRE6NRhXZFWrgA%3D)

Scroll down to "**Voice routing policy"** and drop-down to select **"CallTower Route (Region)"** then click **"Apply."**

To remove the Voice routing policy drop-down select **"Global"** then click **"Apply."**

![clipboard_e19d1902c2e41186ebdb4ac42339dfde5.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e19d1902c2e41186ebdb4ac42339dfde5.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A18%3A55Z&se=2026-11-04T19%3A18%3A55Z&sr=c&sp=r&sig=ip4xdc1U5azspx1hgOr8matKdTZ1SnRE6NRhXZFWrgA%3D)

## PowerShell Cmdlets to remove numbers and assign numbers

You must connect to the Microsoft Teams PowerShell Module using a 365 Global Administrator or Teams Administrator account.

## To remove the number from the user

**Remove**-CsPhoneNumberAssignment -Identity [username@domain.com](mailto:username@domain.com) -RemoveAll

**Grant**-CsOnlineVoiceRoutingPolicy -Identity [username@domain.com](mailto:username@domain.com) -PolicyName "$null"

## To add the number to the user

**Set**-CsPhoneNumberAssignment -Identity [username@domain.com](mailto:username@domain.com) -PhoneNumber +441254825804 -PhoneNumberType DirectRouting

**Grant**-CsOnlineVoiceRoutingPolicy -Identity [username@domain.com](mailto:username@domain.com) -PolicyName "CallTower Route - Region"

> [!NOTE]
> Note:
> 
> Region = EMEA, LATAM or APAC for US based numbers the region will not be there.

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.