---
title: "MS Teams Direct Routing - Remove Number from a User in CallTower Connect"
slug: "ms-teams-direct-routing-remove-number-from-a-user-in-calltower-connect"
tags: ["calltower", "public"]
updated: 2026-09-18T13:35:56Z
published: 2026-09-18T13:35:56Z
canonical: "learn.calltower.com/ms-teams-direct-routing-remove-number-from-a-user-in-calltower-connect"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Direct Routing - Remove Number from a User in CallTower Connect

## Remove a Number from a User in Connect for Direct Routing Teams

### Goal:

Assist customers in removing a number from a user in CallTower Connect

### Remove a number from a user

Removing a number is as simple as removing it from the user it is tied to. Connect requires that each user enabled with voice services has a number assigned. If the number needs to be unassigned from the user then the number will have to be replaced or the voice services removed from the user as shown below.

**Step 1**

To remove a user's services, Select the user and then select “User Settings” from the drop-down. Select “Manage Services” ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_2137313bb3(1).png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A15%3A17Z&se=2026-11-04T19%3A15%3A17Z&sr=c&sp=r&sig=COVSKIpFW%2B20EhHupTALTrJo%2FjNLE7ee%2BBBLNA1B%2BNI%3D)

**Step 2**

Find the “Direct Routing Teams - Expand to Select” and select the drop-down arrow. Uncheck all Direct routing Teams Services, then click “Save”. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_00bf52da82(1).png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A15%3A17Z&se=2026-11-04T19%3A15%3A17Z&sr=c&sp=r&sig=COVSKIpFW%2B20EhHupTALTrJo%2FjNLE7ee%2BBBLNA1B%2BNI%3D)

With the voice service removed, the number will be removed from the user and assigned to your available inventory.

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.