---
title: "MS Teams - Favorite or Unfavorite a Chat"
slug: "ms-teams-favorite-or-unfavorite-a-chat"
tags: ["calltower", "public"]
updated: 2026-07-24T20:38:04Z
published: 2026-07-24T20:38:04Z
canonical: "learn.calltower.com/ms-teams-favorite-or-unfavorite-a-chat"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams - Favorite or Unfavorite a Chat

### Goal

Favoriting a chat in Microsoft Teams helps you keep important conversations easily accessible. This feature is available across **Desktop**, **Web**, and **Mobile (iOS & Android)**.

### Directions

1. **Open Microsoft Teams** and go to the **Chat** tab.
2. Locate the chat you want to favorite.
3. Hover over the chat name and click the **More options (⋯)** icon.
4. Select **Move to**
5. Select the section you wish to add the conversation to (in this example **Favorites**)
6. The chat will now appear at the top of your chat list under **Favorites**

### Managing Chats with Sections

Microsoft Teams allows you to organize your chats into custom sections for better management:

#### On Desktop and Web

1. **Open Microsoft Teams** and go to the **Chat** tab.
2. Locate the chat you want to favorite.
3. Hover over the chat name and click the **More options (⋯)** icon.
4. Click on **Move to**.
5. Click **New section**.
6. Name your section (e.g., “Project A” or “Priority”).
7. Drag and drop pinned chats into the new section.

#### On Mobile

- Currently, creating sections is only supported on **Desktop/Web**. However, pinned chats will still appear at the top on mobile.