---
title: "MS Teams Operator Connect - Assign Numbers to Resource Accounts"
slug: "ms-teams-operator-connect-assign-numbers-to-resource-accounts"
tags: ["calltower", "public"]
updated: 2026-07-27T14:10:28Z
published: 2026-07-27T14:10:28Z
canonical: "learn.calltower.com/ms-teams-operator-connect-assign-numbers-to-resource-accounts"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams Operator Connect - Assign Numbers to Resource Accounts

## Teams Operator Connect - Assign Numbers to Resource Accounts

## Goal:

Provide instruction on how to assign a DID to a Microsoft Teams Resource Account through the Teams Admin Center.

## Instructions

> [!NOTE]
> Note:
> 
> The DID must first be uploaded from Connect as a “Voice App” type as outlined here [MS Teams Operator Connect - Number Management - CallTower Solutions Center](/v1/docs/ms-teams-operator-connect-number-management). The Resource Account must also be assigned a Teams Phone Resource Account license in O365 [MS Teams Admin - Add a Resource Account - CallTower Solutions Center](/v1/docs/ms-teams-admin-add-a-resource-account)

### Method 1

1. In Teams Admin Center, navigate to the "Voice" tab, then select "Resource Accounts". Select the check box to the far left of the Account the DID needs to be assigned to, then select the assign/unassign button at the top of the list.

![A screenshot of a phone call Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_433a09a677.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A15%3A16Z&se=2026-11-04T19%3A15%3A16Z&sr=c&sp=r&sig=dylZauMMKRWm70gS%2BjqhMAeIStytCyEc6mh2QUPjkBQ%3D)
2. In the pop-out from the right-hand side, select “Operator Connect” as the Phone Number Type field. Then select the DID (Number) from the drop-down list. Now Save your changes. ![A screenshot of a phone number Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_94a9f31e4c.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A15%3A16Z&se=2026-11-04T19%3A15%3A16Z&sr=c&sp=r&sig=dylZauMMKRWm70gS%2BjqhMAeIStytCyEc6mh2QUPjkBQ%3D)
3. Select the Auto Attendant or Resource account to assign the Resource account to. ![A screenshot of a phone Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_e493480c97.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A15%3A16Z&se=2026-11-04T19%3A15%3A16Z&sr=c&sp=r&sig=dylZauMMKRWm70gS%2BjqhMAeIStytCyEc6mh2QUPjkBQ%3D)

### Method 2

1. Navigate to the "Voice" tab, then select the "Phone numbers" option. Search for the number you wish to assign.![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_770ecafbf0.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A15%3A16Z&se=2026-11-04T19%3A15%3A16Z&sr=c&sp=r&sig=dylZauMMKRWm70gS%2BjqhMAeIStytCyEc6mh2QUPjkBQ%3D)
2. Select the check box to the right of the DID. Then select "Edit". ![A screenshot of a phone service Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_3b27ea155c.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A15%3A16Z&se=2026-11-04T19%3A15%3A16Z&sr=c&sp=r&sig=dylZauMMKRWm70gS%2BjqhMAeIStytCyEc6mh2QUPjkBQ%3D)
3. From the pop-out on the right, select “Resource account” from the Assign to section. Then enter the display name of the resource account. Select Add and then select Apply.

![A screenshot of a phone registration form Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_d4c5bc2804.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A15%3A16Z&se=2026-11-04T19%3A15%3A16Z&sr=c&sp=r&sig=dylZauMMKRWm70gS%2BjqhMAeIStytCyEc6mh2QUPjkBQ%3D)

A service allowing customers to choose their telecom provider for making and receiving calls in Microsoft Teams.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.

Microsoft Teams (MS Teams) is a collaboration platform that combines workplace chat, video meetings, file storage, and application integration.