---
title: "MS Teams - Receiving and Managing a Call From the Mobile App"
slug: "ms-teams-receiving-and-managing-a-call-from-the-mobile-app"
tags: ["calltower", "public"]
updated: 2026-09-18T16:12:41Z
published: 2026-09-18T16:12:41Z
canonical: "learn.calltower.com/ms-teams-receiving-and-managing-a-call-from-the-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams - Receiving and Managing a Call From the Mobile App

## Incoming Call:

When you get an incoming call, you will see a bar at the top of your mobile device:

![clipboard_e2edef8b06c13841ba8512a17c7b54cb7.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e2edef8b06c13841ba8512a17c7b54cb7.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D)

You can either "Accept" the call or "Decline" the call

## Mute your mic:

To mute your mic, select the mute button:

![clipboard_e7636228480586f9c776672c12ad2f4db.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e7636228480586f9c776672c12ad2f4db.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D)

## Place the Call on Hold:

To place the call on hold, select the "..." and select "Put call on hold"

![clipboard_e376c92e88748f7224fffff7e2a13ff1f.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e376c92e88748f7224fffff7e2a13ff1f.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D) ![clipboard_ea890acf9a787fb637fdb65f71dcb4183.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ea890acf9a787fb637fdb65f71dcb4183.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D)

## Video Call:

to start video, select the video icon:

![clipboard_ee66bbd688fb82b3b965724a4464941d1.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ee66bbd688fb82b3b965724a4464941d1.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D)

Your video will show on the lower right hand corner (you will not be able to have a virtual background)

![1.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/1(15).jpg?sv=2026-02-06&spr=https&st=2026-11-04T19%3A23%3A39Z&se=2026-11-04T20%3A23%3A39Z&sr=c&sp=r&sig=%2BLTCTIUu3149dwrnKCUpjFSCLSnuxsfN0nlc%2FmEnXkg%3D)