---
title: "MS Teams - Unassign a Number for Teams Direct Routing in CallTower Connect"
slug: "ms-teams-unassign-a-number-for-teams-direct-routing-in-calltower-connect"
tags: ["calltower", "public"]
updated: 2026-07-27T14:12:18Z
published: 2026-07-27T14:12:18Z
canonical: "learn.calltower.com/ms-teams-unassign-a-number-for-teams-direct-routing-in-calltower-connect"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams - Unassign a Number for Teams Direct Routing in CallTower Connect

## Unassign a Number for Teams Direct Routing in CallTower Connect

## Goal

Provide instructions on how to make a Number available for Teams Direct Routing

## How To

To remove a user's services, select the user and select “User Settings”. From the drop-down, select “Manage Services”. ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_2137313bb3.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A17%3A26Z&se=2026-11-04T19%3A17%3A26Z&sr=c&sp=r&sig=9FQ7EQLw6t9O7kit3LxYDB83cDVYEBeeJpj9HDaiVFQ%3D)Find and select “Direct Routing Teams - Expand to Select” and then select the drop-down arrow. Uncheck all Direct routing Teams Services, then click “Save”.

![Shape](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_88c40b419b(3).png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A17%3A26Z&se=2026-11-04T19%3A17%3A26Z&sr=c&sp=r&sig=9FQ7EQLw6t9O7kit3LxYDB83cDVYEBeeJpj9HDaiVFQ%3D)![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_00bf52da82.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A17%3A26Z&se=2026-11-04T19%3A17%3A26Z&sr=c&sp=r&sig=9FQ7EQLw6t9O7kit3LxYDB83cDVYEBeeJpj9HDaiVFQ%3D)

With the voice service removed the number will now be made available and can be used again for another user or service.

CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place.