---
title: "MS Teams - View the Call Queue from App"
slug: "ms-teams-view-the-call-queue-from-app"
tags: ["calltower", "public"]
updated: 2026-07-27T12:54:33Z
published: 2026-07-27T12:54:33Z
canonical: "learn.calltower.com/ms-teams-view-the-call-queue-from-app"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MS Teams - View the Call Queue from App

## View the call queue

Depending on how your organization is structured, you may have several call queues you can opt in to. From the Queues app, you can see available queues to join along the top of the window.

![Screenshot showing the Opt in button for selected queue](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/e3bd16c5-ea48-4168-ac71-a3db84a12fb0.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A14%3A54Z&se=2026-11-04T19%3A14%3A54Z&sr=c&sp=r&sig=tLpEamQ5x01YkGtLZxVkYlOVKPqqPyJodjNcgwe3dYw%3D)

1. Select the queue you would like to opt in to.
2. Select **Opt in**.

Once opted in, you will start to receive calls from this queue. To opt out, return to the same button and select **Opt out**. This will remove you from the list of opted-in team members, and you will stop receiving calls.

Additionally, team leads can opt in or opt out their team members directly. Hover over their name and the Opt in/Opt out button will appear.

![Screenshot showing how Queues looks to a team lead](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/94eff2bb-9043-46e2-8320-18a6e655ce60.png?sv=2026-02-06&spr=https&st=2026-11-04T18%3A14%3A54Z&se=2026-11-04T19%3A14%3A54Z&sr=c&sp=r&sig=tLpEamQ5x01YkGtLZxVkYlOVKPqqPyJodjNcgwe3dYw%3D)

> [!NOTE]
> Note:
> 
> If **Presence-based routing** is turned on in **Call settings**, team members must be both opted in and have their status set to Available in order to receive calls.