---
title: "Placing a call"
slug: "placing-a-call"
tags: ["calltower", "public"]
updated: 2026-09-18T15:15:16Z
published: 2026-09-18T15:15:16Z
canonical: "learn.calltower.com/placing-a-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Placing a call

## Summary:

When a user makes an outgoing call to a business contact, the line or SIM used for the call is displayed. Enterprise-grade calling features such as extension dialing is available on the Webex Go device.

![clipboard_ea619889d06c8d43766758b5cdb0aebf3.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ea619889d06c8d43766758b5cdb0aebf3.png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A10%3A47Z&se=2026-11-05T01%3A10%3A47Z&sr=c&sp=r&sig=s%2BQ1aGA8usJxP92pj1zxBwYujYzfvHQuClda7pMGyXM%3D)

Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. It is important to note that music on hold will not be available from the mobile endpoint.

![clipboard_eb8ebad0698d4058d6f0304a975c4b4ba.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eb8ebad0698d4058d6f0304a975c4b4ba.png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A10%3A47Z&se=2026-11-05T01%3A10%3A47Z&sr=c&sp=r&sig=s%2BQ1aGA8usJxP92pj1zxBwYujYzfvHQuClda7pMGyXM%3D)

### Presence

Webex Calling presence is extensible to calls made on Webex Go device. If a user is on a business call on the built-in dialer of the mobile phone their presence in the Webex App updates to indicate that the user is on a call. Similarly, when the user puts themselves on DND on MPP device, the calls are processed through busy service.

### Call recording

If the admin has set to record calls for compliance purpose, calls made or received on the mobile phone are also recorded.

### Voicemail

Webex voicemail can be accessed from the built-in dialer by long pressing **1** or dialing the FAC code ***86**. Voicemail notifications are currently not available.

### Pull call

Webex Go calls on the mobile device can be moved to the deskphone or app, using the **Call Pull** option.

Webex is a suite of online meeting, web conferencing, and video conferencing applications developed by Cisco.