---
title: "Scope Of Work Documents"
slug: "scope-of-work-documents"
tags: ["calltower", "public"]
updated: 2026-07-30T02:24:00Z
published: 2026-07-30T02:24:00Z
canonical: "learn.calltower.com/scope-of-work-documents"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Scope Of Work Documents

Click the service below to view the Scope of Work (SOW). Your Implementation Project Manager (IPM) will customize it to fit your organization's needs. Any questions please contact your IPM, if one has not been assigned, please contact your CallTower Sales Representative.

## Microsoft Operator Connect SOW

[Microsoft OC SOW.docx](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Microsoft_OC_SOW.docx?sv=2026-02-06&spr=https&st=2026-11-05T00%3A34%3A35Z&se=2026-11-05T01%3A34%3A35Z&sr=c&sp=r&sig=cpmzQZTafA1Cx0Y4uU%2BYmzIeNFjnW3dQ5UIFnHw42ZI%3D)

## Microsoft Teams Direct Routing SOW

[Microsoft DR SOW.docx](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Microsoft_DR_SOW.docx?sv=2026-02-06&spr=https&st=2026-11-05T00%3A34%3A35Z&se=2026-11-05T01%3A34%3A35Z&sr=c&sp=r&sig=cpmzQZTafA1Cx0Y4uU%2BYmzIeNFjnW3dQ5UIFnHw42ZI%3D)

## Webex Calling SOW

[Microsoft Webex SOW.docx](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Microsoft_Webex_SOW.docx?sv=2026-02-06&spr=https&st=2026-11-05T00%3A34%3A35Z&se=2026-11-05T01%3A34%3A35Z&sr=c&sp=r&sig=cpmzQZTafA1Cx0Y4uU%2BYmzIeNFjnW3dQ5UIFnHw42ZI%3D)

## Zoom SOW

[Microsoft Zoom SOW.docx](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Microsoft_Zoom_SOW.docx?sv=2026-02-06&spr=https&st=2026-11-05T00%3A34%3A35Z&se=2026-11-05T01%3A34%3A35Z&sr=c&sp=r&sig=cpmzQZTafA1Cx0Y4uU%2BYmzIeNFjnW3dQ5UIFnHw42ZI%3D)

## CT Cloud SOW

A service allowing customers to choose their telecom provider for making and receiving calls in Microsoft Teams.