---
title: "Teams Call Queue User - Answering a Call"
slug: "teams-call-queue-user-answering-a-call"
tags: ["calltower", "public"]
updated: 2026-07-27T14:10:26Z
published: 2026-07-27T14:10:26Z
canonical: "learn.calltower.com/teams-call-queue-user-answering-a-call"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams Call Queue User - Answering a Call

## Summary:

A step-by-step guide to answering an inbound MS Teams call queue call.

## Step-by-Step Instructions:

When a call is presented to you for answering, you will receive both an audible alerting tone and an alerting pop-up notification box. The name of the specific Call Queue will be presented in the notification box.

To answer the call, click the blue phone button or click anywhere inside the notification.

> [!NOTE]
> Note:
> 
> If you click the red phone button or the upper right-hand corner ‘x’, the call will be declined.

![A screenshot of a phone call AI-generated content may be incorrect.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_d35f1d016a.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A22%3A24Z&se=2026-11-04T20%3A22%3A24Z&sr=c&sp=r&sig=MoiFIFGoNmpJ21pYDx4FZ1TaReVyGO3jtKB6y28dmfQ%3D)

Microsoft Teams (MS Teams) is a collaboration platform that combines workplace chat, video meetings, file storage, and application integration.