---
title: "Teams Call Queue User - Putting a Call on Hold"
slug: "teams-call-queue-user-putting-a-call-on-hold"
tags: ["calltower", "public"]
updated: 2026-07-27T12:54:56Z
published: 2026-07-27T12:54:56Z
canonical: "learn.calltower.com/teams-call-queue-user-putting-a-call-on-hold"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams Call Queue User - Putting a Call on Hold

## Summary:

A step-by-step guide to placing an existing call on hold.

## Step-by-Step Instructions:

When circumstances require you to place a call on hold, do so by clicking the Hold button in the call box ribbon. During this time, the caller will hear hold music.

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_ac833a4716.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A18%3A17Z&se=2026-11-04T20%3A18%3A17Z&sr=c&sp=r&sig=5p3md7yprFbGw%2BhAz9TekpBSCnm66A8o%2Fo8YcKdtZOM%3D) **To re-engage the call,** select the 'Resume' button in the call box ribbon.

**![clipboard_e8ff5f1d8637e094c9617588cb2e6471c.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e8ff5f1d8637e094c9617588cb2e6471c.png?sv=2026-02-06&spr=https&st=2026-11-04T19%3A18%3A17Z&se=2026-11-04T20%3A18%3A17Z&sr=c&sp=r&sig=5p3md7yprFbGw%2BhAz9TekpBSCnm66A8o%2Fo8YcKdtZOM%3D)**