--- title: "TSE Steps to Configure a Polycom IP 5000/6000/7000 LesConcierges London" slug: "tse-steps-to-configure-a-polycom-ip-5000-6000-7000-lesconcierges-london" updated: 2026-09-24T10:01:01Z published: 2026-09-24T10:01:01Z canonical: "learn.calltower.com/tse-steps-to-configure-a-polycom-ip-5000-6000-7000-lesconcierges-london" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.calltower.com/llms.txt > Use this file to discover all available pages before exploring further. # TSE Steps to Configure a Polycom IP 5000/6000/7000 LesConcierges London In order for this phone to work at a location the customer will need specific equipment. They will need a CallTower T1 or ASA This phone is not compatible with Sipera. ## Resolution **STEP 1: Add Phone in Connect** - You will go to the Phones tab and select the “Add” option to add the phone. - Select “Common Area Phone” and fill out the phone as seen below: ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso1(12).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) > [!NOTE] > Note: > > These phones will always be added as “Third Party SIP Device”. Then the rest of the options will only have 1 option in the Phone Configuration. You will need to be sure to build it in the correct location of the company. **STEP 2: Enabling option 150 on a Polycom SIP phone** - Power the phone on a Voice Port, or power cycle the phone. - While the phone is booting up you will need to hit the “Set Up” soft key before the time runs out. - Enter the Password when prompted. Password is 456. - Scroll down by using the down arrow key until you see the option “DHCP Menu” and hit the “Select” soft key. - Scroll until you have “Boot Server” highlighted and hit the “Edit” soft key. Then scroll until you see the “Custom” option and hit the “Ok” soft key. - Scroll down until you have “BootSrv Opt” highlighted and hit the “Edit” soft key. - Press the Keypad to change the “BootSrv Opt” to 150, then press the soft key “Ok”. - Scroll down until “BootSrv Type” is highlighted and press the “Ok” soft key. Now scroll down until you find the option “IP Address” and hit the “Ok” soft key. - Press the “Exit” soft key twice to exit out. - Scroll until you have the “Save and Reboot” option highlighted and press the “Select” soft key. The phone will now reboot. **STEP 3: SIP Provisioning** - Once the phone is done rebooting to the main screen press the “Menu” button and go to option 2 “Status Menu” from there press 2 on the keypad to take you to the “Network Menu”, from there press 1 on the keypad to take you to the option “TCP/IP Parameters, within that menu you can take note of the IP Address. This can be seen sometimes on the main screen of the phone when it boots up. - In a browser (Preferred Google Chrome) browse to the IP Address. Example: 10.253.7.223 and then hit the enter key to which the log in menu will appear. Log in using the following credentials: Username: Polycom (case sensitive) Password: 456 ![Configuration utility for Polycom SoundStation IP 6000 with highlighted SIP section.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso2(11).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - Browse to the SIP Menu and browse to “Digitmap” and copy and paste the following into the window: 100T | 8,00xxx.T | 8,[0]xxxxxxxxxx | [0-9]xxxT | *Note that if there are spaces when you copy and paste it will not work. ![Digitmap display showing numerical data and formatting options for analysis.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso3(6).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - Browse to “Digitmap Timeout” and copy and paste the following in the window: 3 | 3 | 3 | 3 | *Note that if there are spaces when you copy and paste it will not work. ![Digitmap Timeout settings displayed with numerical values for configuration adjustments.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso4(4).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - Fill in the following fields under the “Server 1” heading “Address” and put in the Cluster CUCM of the client that you are registering the phone to. ![Configuration settings for servers, highlighting the IP address of Server 1.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso5(4).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - Click Submit. Phone will reboot at this point. **Step 4: Line Provisioning** - Browse to the “Lines” page of the phone menu ![Polycom SoundStation IP configuration page highlighting the 'Lines' section for settings.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso6(2).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - Display name: [USER_ID] - Address: [EXTENSION] - Authenticatin User ID: [USER_ID] - Authentication Password: [PIN] 12345 - Label: Line 1 – [EXTENSION] ![Configuration details for Line 1, including display name and authentication information.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso10(3).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - No answer timeout: cannot be set lower than the no answer ring duration setting fot the line in CUCM. Default is 55. ![Display showing a timer set to 55 seconds for no answer timeout.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso11(3).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - Callback mode: Contact ![Options for Callback Mode and Contact selection in a user interface.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso13(3).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - Callback Contact: 81+[10 Digit VM Primary Pilot] or 91+[10 Digit VM Primary Pilot] ![Contact information for callback with phone number displayed prominently.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso14(2).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - All other settings are default - Then you hit “Submit” **Step 5: Polycom Sip Phone Configuration – Time Server Provisioning** - Browse to the general page of the phone menu - Select “Time” under the general configuration parameters heading ![Polycom SoundStation IP configuration screen showing general settings and time parameters.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/reso15(2).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - SNTP Sever: 172.16.252.5 and 172.16.252.6 if it does not work with the first. - GMT Offset [GMT_OFFSET] ![Configuration settings for SNTP server and GMT offset in a network device.](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/rtaImage(17).png?sv=2026-02-06&spr=https&st=2026-11-05T00%3A35%3A34Z&se=2026-11-05T01%3A35%3A34Z&sr=c&sp=r&sig=qUscX62bAGhp%2FqSWKQJA9Puv42x5o%2FIZ1dE2dGn9wTk%3D) - Submit - The phone should reset at this point. **Step 6: Polycom Sip Phone Verify Registration** - Press the Menu key on the Polycom and from there go to option 2 for “Status” - Then from the “Status” Menu go to option 3 for “Lines” - If the phone is registered you should see “Registered” on the display followed by an incrementing counter. (Cisco) Adaptive Security Appliance. This is a Cisco security device that helps protect a network. It can act like a firewall by controlling what traffic is allowed in or out. Session Initiation Protocol, is the technology that starts, manages, and ends internet-based phone calls and video meetings between people and devices. An Internet Protocol (IP) Address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.