---
title: "Webex Contact Center - Admin"
slug: "webex-contact-center-admin"
tags: ["calltower", "public"]
updated: 2026-07-27T14:13:22Z
published: 2026-07-27T14:13:22Z
canonical: "learn.calltower.com/webex-contact-center-admin"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Webex Contact Center - Admin

## Summary:

Quick links to Webex Contact Center administrative functions

## What's New in Webex Contact Center

What's new, Coming Soon, and Annoucments - [https://help.webex.com/en-us/article/a1gx3h/What's-New-in-Webex-Contact-Center](https://help.webex.com/en-us/article/a1gx3h/What's-New-in-Webex-Contact-Center)

## Roles

Webex Contact Center administrator roles and privileges - [https://help.webex.com/en-us/article/n5jdj19/Webex-Contact-Center-administrator-roles-and-privileges](https://help.webex.com/en-us/article/n5jdj19/Webex-Contact-Center-administrator-roles-and-privileges)

## Initial Setup

- Webex Contact Center Documentation - [https://help.webex.com/en-us/article/n2re5jy/Webex-Contact-Center-Documentation](https://help.webex.com/en-us/article/n2re5jy/Webex-Contact-Center-Documentation)
- Get Started with Webex Contact Center - [https://help.webex.com/en-us/article/nee1mb6/Get-started-with-Webex-Contact-Center](https://help.webex.com/en-us/article/nee1mb6/Get-started-with-Webex-Contact-Center)

## User management

- Creating users - [https://help.webex.com/en-us/article/52ulis/Ways-to-Add-Users-for-Webex-Contact-Center](https://help.webex.com/en-us/article/52ulis/Ways-to-Add-Users-for-Webex-Contact-Center)
- Deleting users - [https://help.webex.com/en-us/article/5d5pbdb/Delete-users-and-licenses](https://help.webex.com/en-us/article/5d5pbdb/Delete-users-and-licenses)

## Setup Guides

- Webex Contact Center Administration guide - [https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/b_cc-release-2_chapter_0101.html](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/b_cc-release-2_chapter_0101.html)
- Desktop settings - [https://help.webex.com/en-us/article/nu0du4c/Desktop-settings-for-Webex-Contact-Center​​​​​​​](https://help.webex.com/en-us/article/nu0du4c/Desktop-settings-for-Webex-Contact-Center)

## Analyzer

- Webex Contact Center Analyzer Guide - [https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/Analyzer_2/b_analyzeronloinehelp.html](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/Analyzer_2/b_analyzeronloinehelp.html)
- Agent Performance Reports - [https://help.webex.com/en-us/article/n6m0w9z/View-and-manage-agent-performance-reports​​​​​​​](https://help.webex.com/en-us/article/n6m0w9z/View-and-manage-agent-performance-reports)

## CRM Integration

- Salesforce - [https://help.webex.com/en-us/article/nhxw7kfb/Integrate-Webex-Contact-Center-with-Salesforce](https://help.webex.com/en-us/article/nhxw7kfb/Integrate-Webex-Contact-Center-with-Salesforce)
- Microsoft Dynamics - [https://help.webex.com/en-us/article/aw26j2/Integrate-Webex-Contact-Center-with-Microsoft-Dynamics-365](https://help.webex.com/en-us/article/aw26j2/Integrate-Webex-Contact-Center-with-Microsoft-Dynamics-365)
- Zendesk - [https://help.webex.com/en-us/article/jg2krv/Integrate-Webex-Contact-Center-with-Zendesk](https://help.webex.com/en-us/article/jg2krv/Integrate-Webex-Contact-Center-with-Zendesk)

Webex is a suite of online meeting, web conferencing, and video conferencing applications developed by Cisco.

A cloud-based customer relationship management (CRM) platform that provides tools for sales, service, marketing, and more.