---
title: "Webex Contact Center - User"
slug: "webex-contact-center-user"
tags: ["calltower", "public"]
updated: 2026-07-27T14:13:24Z
published: 2026-07-27T14:13:24Z
canonical: "learn.calltower.com/webex-contact-center-user"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Webex Contact Center - User

## Summary:

Quick links for Webex Contact Users

## Loggin In

- Browser requirements - [https://help.webex.com/en-us/article/besrkt/System-requirements-for-Webex-Contact-Center](https://help.webex.com/en-us/article/besrkt/System-requirements-for-Webex-Contact-Center)
- Agent Desktop Installation - [https://help.webex.com/en-us/article/dh2smw/Install-Webex-Contact-Center-Agent-Desktop](https://help.webex.com/en-us/article/dh2smw/Install-Webex-Contact-Center-Agent-Desktop)
- Uninstall Agent Desktop - [https://help.webex.com/en-us/article/n59pqf2/Uninstall-Webex-Contact-Center-Agent-Desktop](https://help.webex.com/en-us/article/n59pqf2/Uninstall-Webex-Contact-Center-Agent-Desktop)
- Sign in into Webex Contact Center - [https://help.webex.com/en-us/article/n6lmci8/Sign-in-to-Webex-Contact-Center-Desktop](https://help.webex.com/en-us/article/n6lmci8/Sign-in-to-Webex-Contact-Center-Desktop)

## User Guides

- Webex Contact Center Agent Desktop User Guide - [https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/desktop_20/webexcc_b_20-desktop-user-guide.html](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/desktop_20/webexcc_b_20-desktop-user-guide.html)
- Agent States - [https://help.webex.com/en-us/article/nvg4gu6/Understand-agent-states-for-Webex-Contact-Center](/v1/docs/webex-contact-center-user)
- Keyboard Shortcuts - [https://help.webex.com/en-us/article/px2t13/Keyboard-shortcuts-for-Webex-Contact-Center-Desktop](https://help.webex.com/en-us/article/px2t13/Keyboard-shortcuts-for-Webex-Contact-Center-Desktop)
- Format Messages - [https://help.webex.com/en-us/article/n20bpe9/Format-messages-in-Webex-Contact-Center-Desktop](https://help.webex.com/en-us/article/n20bpe9/Format-messages-in-Webex-Contact-Center-Desktop)
- Using the Webex App in Webex Contact Center - [https://help.webex.com/en-us/article/n444dol/Use-Webex-App-in-Webex-Contact-Center](https://help.webex.com/en-us/article/n444dol/Use-Webex-App-in-Webex-Contact-Center)
- Make an outbound call - [https://help.webex.com/en-us/article/nvxpcaf/Make-an-outdial-call-in-Webex-Contact-Center-Desktop](https://help.webex.com/en-us/article/nvxpcaf/Make-an-outdial-call-in-Webex-Contact-Center-Desktop)

Webex is a suite of online meeting, web conferencing, and video conferencing applications developed by Cisco.