---
title: "Zoom User - Phone Calls"
slug: "zoom-user-phone-calls"
tags: ["calltower", "public"]
updated: 2026-07-23T10:21:25Z
published: 2026-07-23T10:21:25Z
canonical: "learn.calltower.com/zoom-user-phone-calls"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoom User - Phone Calls

After setup, you can start [making and receiving calls using Zoom Phone](https://support.zoom.us/hc/en-us/articles/360021087192). Make calls using the dial pad or search through your internal, external, or synced contacts. For incoming calls, you can decline a call to route it to your voicemail.

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/end-user-phone.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A42Z&se=2026-11-04T23%3A52%3A42Z&sr=c&sp=r&sig=hyKO4393vSbSrokv55oHMgMnIW4M1l1LNQwk02GZcF4%3D)

## In-call controls

While on a call, you can:

- Access [in-call controls](https://support.zoom.us/hc/en-us/articles/360036228011) like hold, record, and [transfer](https://support.zoom.us/hc/en-us/articles/360028786771).
- [Start a Zoom meeting](https://support.zoom.us/hc/en-us/articles/360026902831) with the other person on the call.
- Use [call flip](https://support.zoom.us/hc/en-us/articles/360034613311) to switch the device you are using for the call.

![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/end-user-in-call-controls.png?sv=2026-02-06&spr=https&st=2026-11-04T22%3A52%3A42Z&se=2026-11-04T23%3A52%3A42Z&sr=c&sp=r&sig=hyKO4393vSbSrokv55oHMgMnIW4M1l1LNQwk02GZcF4%3D)