--- title: "ATA - Configure 190 and 191" slug: "ata-configure-190-and-191" tags: ["calltower", "public"] updated: 2026-09-18T13:22:48Z published: 2026-09-18T13:22:48Z canonical: "learn.calltower.com/ata-configure-190-and-191" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.calltower.com/llms.txt > Use this file to discover all available pages before exploring further. # ATA - Configure 190 and 191 ## Goal This article will walk users through the process of configuring an ATA 190 before shipping the device to a client. While this is primarily a provisioning document the information can be shared with customers if necessary to assist in troubleshooting. ## Add the ATA 190 or 191 to Connect First, you will click on the CallTower Connect Menu at the top right side of the page in Connect. You then will select, "Phones." ![Connect Menu Phones.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Connect_Menu_Phones(1).PNG?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A19Z&se=2026-11-04T23%3A54%3A19Z&sr=c&sp=r&sig=CdtGobi%2BfT5jw8w0lfoqyXZ45EKKxhCUTGJuKfx0AOY%3D) Once you are on the "Phones" page you then will need to add the device by selecting the add button:![Add Phone Button.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Add_Phone_Button(1).PNG?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A19Z&se=2026-11-04T23%3A54%3A19Z&sr=c&sp=r&sig=CdtGobi%2BfT5jw8w0lfoqyXZ45EKKxhCUTGJuKfx0AOY%3D) The "Add Phone" pop-up will appear and you will need to select the "Device Purpose" of the phone you are adding. ![Device Purppose.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Device_Purppose(1).PNG?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A19Z&se=2026-11-04T23%3A54%3A19Z&sr=c&sp=r&sig=CdtGobi%2BfT5jw8w0lfoqyXZ45EKKxhCUTGJuKfx0AOY%3D) **Device Purpose Definitions:** User Phone - A phone that is going to be assigned to a specific user with a Voicemail box. Common Area Phone - A phone that is not going to be assigned a user or Voicemail. This is used to make and take calls like a hallway phone. Available Inventory - Phone that will be added to CallTower Connect to be used for a later time. You will now need to complete the following information: **For a Common Area Device:** Device Type - Cisco ATA Device Model - Cisco ATA 190 (Or Cisco ATA 191) [https://share.vidyard.com/watch/466E...D6w5X2PMuacNrP](https://share.vidyard.com/watch/466EUGLhD6w5X2PMuacNrP)? [https://share.vidyard.com/watch/FrMg...vx5tnagfTGwfTu](https://share.vidyard.com/watch/FrMgqXmKvx5tnagfTGwfTu)? Device Template - CTATA 190 (or CTATA 191) MAC Address - put in the 12 character MAC Address of the device. Location - Select the location of the device. 911 DID - Select the DID from the drop-down that will be assigned to this device. ![ATA 190 Common Area.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/ATA_190_Common_Area.PNG?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A19Z&se=2026-11-04T23%3A54%3A19Z&sr=c&sp=r&sig=CdtGobi%2BfT5jw8w0lfoqyXZ45EKKxhCUTGJuKfx0AOY%3D) **For a User Phone Device:** Device Type - Cisco ATA Device Model - Cisco ATA 190 or Cisco ATA 191 Device Template - CTATA 190 or CTATA 191 MAC Address - put in the 12 character MAC Address of the device. Location - Select the location of the device. 911 DID - Select the DID from the drop-down that will be assigned to this device. Select User - Select the User that will be assigned this device. ![ATA 190 User Phone.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/ATA_190_User_Phone.PNG?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A19Z&se=2026-11-04T23%3A54%3A19Z&sr=c&sp=r&sig=CdtGobi%2BfT5jw8w0lfoqyXZ45EKKxhCUTGJuKfx0AOY%3D) Once completed hit the save button: ![Save Button.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Save_Button(1).PNG?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A19Z&se=2026-11-04T23%3A54%3A19Z&sr=c&sp=r&sig=CdtGobi%2BfT5jw8w0lfoqyXZ45EKKxhCUTGJuKfx0AOY%3D) ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/466EUGLhD6w5X2PMuacNrP.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A19Z&se=2026-11-04T23%3A54%3A19Z&sr=c&sp=r&sig=CdtGobi%2BfT5jw8w0lfoqyXZ45EKKxhCUTGJuKfx0AOY%3D) ## Change the TFTP to point to the correct Cluster. Below are the instructions on how to access the IVR: -Accessing the IVR and Configuring Your Phone Setting - Connect an Analog line to port "Phone 1" on the back of the ATA. - The ATA will also need to have an RJ 45 Ethernet connection to the "Network" Port. - When you wish to access the IVR you will go off-hook on the phone connected to Line 1 on the ATA and press ****. The default password is “cisco” (24726). ![ATA 190 Ports.PNG](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/ATA_190_Ports.PNG?sv=2026-02-06&spr=https&st=2026-11-04T22%3A54%3A19Z&se=2026-11-04T23%3A54%3A19Z&sr=c&sp=r&sig=CdtGobi%2BfT5jw8w0lfoqyXZ45EKKxhCUTGJuKfx0AOY%3D) | Action | IVR Code | Navigating Notes | | --- | --- | --- | | Show IP Address | 110 | | | Configure IP address | 111 | Available in static IP mode only | | Show subnet mask | 120 | | | Configure subnet mask | 121 | Available in static IP mode only | | Show default gateway | 130 | | | Configure default gateway | 131 | Available in static IP mode only | | Show TFTP Server address | 220 | | | Configure the TFTP server address | 221 | | | Show LAN mode | 100 | Value 0 for DHCP and 1 for static IP | | Configure LAN mode | 101 | Value 0 for DHCP and 1 for static IP | | Show VLAN | 230 | | | Configure VLAN | 231 | To disable VLAN – Set VLAN id to 4095 To enable VLAN – Set VLAN id to 4094 | | Factory Reset | 73738 | | - Once you are in the IVR of the ATA you will select 221 for “Configure TFTP server Address” and then enter the value and follow the instructions from the IVR. - If you do not know the TFTP server Address please contact CallTower Support at [support@calltower.com](mailto:support@calltower.com) or call 800-347-5444. ## Verify you have a dial tone and can make outbound calls and take inbound calls - Take the handset off-hook and make sure there is a dial tone. Then make an inbound and outbound call. You may have to dial out using their dial-out prefix, “81” or “91”. ## Additional Information - The customer will need to have either a CallTower T1 or an ASA. - This device will not work on the remote server. - Setup will require access to a standard analog phone. Analog Telephone Adapter (ATA) is a device that allows traditional telephones to connect to a digital phone service. CallTower Connect is is CallTower’s online management portal that lets administrators easily manage users, phone numbers, services, reporting, and communication settings all in one place. MAC Address - Media Access Control Address. A MAC address is a unique identifier assigned to a device’s network hardware, like a computer, phone, or adapter. It helps networks recognize a specific device. Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist. An Internet Protocol (IP) Address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network. Virtual LAN. A VLAN divides one physical network into separate virtual sections. This can help keep traffic organized, such as separating phone traffic from computer traffic. (Cisco) Adaptive Security Appliance. This is a Cisco security device that helps protect a network. It can act like a firewall by controlling what traffic is allowed in or out.