---
title: "CallTower Information - Enable International/High Risk Dialing"
slug: "calltower-information-enable-international-high-risk-dialing"
tags: ["calltower", "public"]
updated: 2026-07-27T14:07:56Z
published: 2026-07-27T14:07:56Z
canonical: "learn.calltower.com/calltower-information-enable-international-high-risk-dialing"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CallTower Information - Enable International/High Risk Dialing

## Summary

Some countries or local country area codes can have a higher fraud risk; because of this, CallTower may require a signed waiver before enabling calling to these high-risk areas.

To enable international/high risk dialing, an MPOC (main point of contact) on the account must submit a request with which countries or area codes the account would like to be able to call. Depending on which countries or area codes are on that list, a waiver may need to be signed.

Reference our [international tier document](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/International_Tiers.pdf?sv=2026-02-06&spr=https&st=2026-11-04T20%3A46%3A04Z&se=2026-11-04T21%3A46%3A04Z&sr=c&sp=r&sig=KW%2BMx0qEKOSeRvqSbHGCZ8YLitdmDuJAAlwkewpUnkU%3D) to determine the tier level of the designated area(s) that will be called.

## Tier 1 – Low Risk

- A request from an MPOC is all that is needed
- No waiver to sign
- We will update your account to reflect the service added and date it on the Special Handling Notes

## Tier 2 – Medium Risk

- A request from an MPOC is needed
- The waiver must be signed by an MPOC
- Tier 2 Waiver (download, sign, and send)
  - [Tier_ 2 International-Waiver-UpdatedSept11.pdf](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Tier__2_International-Waiver-UpdatedSept11.pdf?sv=2026-02-06&spr=https&st=2026-11-04T20%3A46%3A04Z&se=2026-11-04T21%3A46%3A04Z&sr=c&sp=r&sig=KW%2BMx0qEKOSeRvqSbHGCZ8YLitdmDuJAAlwkewpUnkU%3D)
  - We will update your account to reflect the service added and date it on the Special Handling Notes

## Tier 3 – High Risk

- A request from an MPOC is needed
- The waiver must be signed by an MPOC
- Tier 3 Waiver (download, sign, and send)
  - [Tier_ 3 International-Waiver.pdf](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Tier__3_International-Waiver.pdf?sv=2026-02-06&spr=https&st=2026-11-04T20%3A46%3A04Z&se=2026-11-04T21%3A46%3A04Z&sr=c&sp=r&sig=KW%2BMx0qEKOSeRvqSbHGCZ8YLitdmDuJAAlwkewpUnkU%3D)
- $1000 fee will be billed to the account to mitigate CallTower’s risk of fraud
- We will update your account to reflect the service added and date it on the Special Handling Notes

## Tier 4 – Extreme Risk

- A request from an MPOC is needed
- The waiver must be signed by an MPOC
- Tier 4 Waiver (download, sign, and send)
  - [Tier_ 4 International-Waiver.pdf](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/Tier__4_International-Waiver.pdf?sv=2026-02-06&spr=https&st=2026-11-04T20%3A46%3A04Z&se=2026-11-04T21%3A46%3A04Z&sr=c&sp=r&sig=KW%2BMx0qEKOSeRvqSbHGCZ8YLitdmDuJAAlwkewpUnkU%3D)
- $3000 fee will be billed to the account to mitigate CallTower’s risk of fraud
- We will update your account to reflect the service added and date it on the Special Handling Notes

> [!NOTE]
> Note:
> 
> *Signing a waiver higher than Tier 1 will also include all countries in the tier(s) lower than the Tier chosen.*

## Contact Support:

You can request this service via email, chat support, or phone call.

**Email:** [support@calltower.com](mailto:support@calltower.com)

**Chat:** [www.calltower.com](https://www.calltower.com/) (blue chat icon on the bottom right)

**Phone:** 800-347-5444

MPOC stands for Main Point of Contact. It is the designated individual responsible for communication and decision-making regarding specific accounts or services.