---
title: "CT Cloud Voice Admin - Call Forwarding For A User"
slug: "ct-cloud-voice-admin-call-forwarding-for-a-user"
tags: ["calltower", "public"]
updated: 2026-09-18T14:27:06Z
published: 2026-09-18T14:27:06Z
canonical: "learn.calltower.com/ct-cloud-voice-admin-call-forwarding-for-a-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CT Cloud Voice Admin - Call Forwarding For A User

## User Call Forwarding:

Follow the instructions below for call forwarding for a user from BG Admin:

1. Select "Users," from the Home menu
2. Next to your user, select "..." and then "View individual settings"

![select user.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/select_user.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A53%3A34Z&se=2026-11-04T23%3A53%3A34Z&sr=c&sp=r&sig=0ZLMCIV12wR1lYDuwj3tTShhTbXvSI59bGvlz6MTHjA%3D)
3. Select "Message Settings"

![message settings.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/message_settings.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A53%3A34Z&se=2026-11-04T23%3A53%3A34Z&sr=c&sp=r&sig=0ZLMCIV12wR1lYDuwj3tTShhTbXvSI59bGvlz6MTHjA%3D)
4. Under "General" add either 1 or 0 into the box for seconds. This will send the call directly to VM.
5. Select "Apply"

![save.jpg](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/save.jpg?sv=2026-02-06&spr=https&st=2026-11-04T22%3A53%3A34Z&se=2026-11-04T23%3A53%3A34Z&sr=c&sp=r&sig=0ZLMCIV12wR1lYDuwj3tTShhTbXvSI59bGvlz6MTHjA%3D)