---
title: "Five9 - Agent States"
slug: "five9-agent-states"
tags: ["calltower", "public"]
updated: 2026-07-23T10:21:12Z
published: 2026-07-23T10:21:12Z
canonical: "learn.calltower.com/five9-agent-states"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Agent States

## Setting Ready State

1. Expand the Agent State Indicator dropdown menu
2. Select Ready For...
3. Select the channels you're going to work with
4. Click Confirm

![clipboard_ec23f001819524663bf75b7d90de6b7e5.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ec23f001819524663bf75b7d90de6b7e5.png?sv=2026-02-06&spr=https&st=2026-11-05T01%3A23%3A39Z&se=2026-11-05T02%3A23%3A39Z&sr=c&sp=r&sig=R5MMBHgPBQzjtZvhF1rlQl4U8SZrskZsW%2FNI92brOAc%3D)

## Setting Agent State while on a call

- While connected, expand **Agent State** menu
- Choose next State
- Adapter will indicate Pending State
- State will change automatically after call completes

![clipboard_eaa7f8fb348ab55be45d5ec1b379b4627.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eaa7f8fb348ab55be45d5ec1b379b4627.png?sv=2026-02-06&spr=https&st=2026-11-05T01%3A23%3A39Z&se=2026-11-05T02%3A23%3A39Z&sr=c&sp=r&sig=R5MMBHgPBQzjtZvhF1rlQl4U8SZrskZsW%2FNI92brOAc%3D)

## Setting Not Ready State

1. Expand the Agent State Indicator dropdown menu
2. Select the appropriate Not Ready reason code

![clipboard_eeebb59edc6fe808ddaf8e45d07597a8e.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eeebb59edc6fe808ddaf8e45d07597a8e.png?sv=2026-02-06&spr=https&st=2026-11-05T01%3A23%3A39Z&se=2026-11-05T02%3A23%3A39Z&sr=c&sp=r&sig=R5MMBHgPBQzjtZvhF1rlQl4U8SZrskZsW%2FNI92brOAc%3D)