---
title: "Five9 - Call Disposition"
slug: "five9-call-disposition"
tags: ["calltower", "public"]
updated: 2026-07-27T13:52:29Z
published: 2026-07-27T13:52:29Z
canonical: "learn.calltower.com/five9-call-disposition"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Call Disposition

## Details

The final step of processing a call is to disposition, or categorize, the call. The goal of the disposition step is to categorize the nature and outcome of an engagement for reporting purposes. A Disposition is the outcome of an interaction. Every interaction in Five9 must have an outcome. Disposition codes are customizable by organization; others are auto-assigned by the system for actions such as when a caller hangs up in the queue—see your organization’s standard operating procedures for specifics.

You will disposition a call during the Wrap-up Call period, which begins automatically upon the completion of a call. To disposition the call, select the green ‘Set Disposition Button’ in the upper right area of your screen, and then select the appropriate option from those presented to you, using the search box if desired to search for disposition name by keyword.

> [!NOTE]
> Note:
> 
> Calls directly dialed to your personal DID will also require a disposition code. Because these calls aren’t typically associated with an organized calling campaign, you will be presented with two options: ‘Do Not Call’ and ‘No Disposition.’

Selecting a disposition code triggers your status to automatically receive another call unless you have set yourself to a Not Ready state prior to the engagement of the call. See [*Five9 - Agent States*](/v1/docs/five9-agent-states) for more information.![clipboard_e75e0403cfc4b11d3577afe0aea48373b.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e75e0403cfc4b11d3577afe0aea48373b.png?sv=2026-02-06&spr=https&st=2026-11-05T02%3A26%3A25Z&se=2026-11-05T03%3A26%3A25Z&sr=c&sp=r&sig=fTGi3txAVZPvcMJlufBbOIPhZi9Gsa4w9ddz6%2BvdU5Y%3D)

A cloud-based contact center software provider that offers solutions for customer engagement and support.

Direct Inward Dialing (DID) is a telecommunication service that allows a phone number to be assigned to a specific phone line within a private branch exchange (PBX), enabling direct calls to that line without going through a receptionist.