---
title: "Five9 - Wrap-Up Call"
slug: "five9-wrap-up-call"
tags: ["calltower", "public"]
updated: 2026-07-23T10:21:12Z
published: 2026-07-23T10:21:12Z
canonical: "learn.calltower.com/five9-wrap-up-call"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.calltower.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Five9 - Wrap-Up Call

## Details

A short overview of the 'Wrap-up Call' time period.

Upon completion of a call, you will be entered into a status of After Call Work, or Wrap-Up time. This time is intended for you to enter notes about the engagement in your CRM and to disposition, or categorize, the call. This status commences immediately upon ending a call, and the duration of the period is customizable by the system administrator. See your organization’s standard operating procedures for specifics.

![clipboard_e0e52107c2138d47fff20a528f3e7d4e3.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e0e52107c2138d47fff20a528f3e7d4e3.png?sv=2026-02-06&spr=https&st=2026-11-05T02%3A25%3A59Z&se=2026-11-05T03%3A25%3A59Z&sr=c&sp=r&sig=7cwhct%2BIVDu7DcpgnumkHLJa04Tzr6VzFvuJ0fr6adA%3D)