--- title: "MS Teams - Setting Up Delegates" slug: "ms-teams-setting-up-delegates" tags: ["calltower", "public"] updated: 2026-09-18T14:08:49Z published: 2026-09-18T14:08:49Z canonical: "learn.calltower.com/ms-teams-setting-up-delegates" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.calltower.com/llms.txt > Use this file to discover all available pages before exploring further. # MS Teams - Setting Up Delegates ## Goal: Provide instruction on how to share a phone line with a delegate You can pick someone in Teams to be your *delegate*—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls. ## Add a delegate 1. Open the menu in Microsoft Teams by selecting **...** **> Settings.** Then select the **Calls** tab. ![clipboard_eabc62a8ac6c52c4db954008f31f38e78.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_eabc62a8ac6c52c4db954008f31f38e78.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) 2. Under the **Calls** tab browse to the "**Manage Delegates**" option and select it ![clipboard_e39bc5d21eb28e94edddf2fc4e062e444.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e39bc5d21eb28e94edddf2fc4e062e444.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) > [!NOTE] > Note: > > If you don't see any options for delegation in your settings, that's because you don't have an Enterprise Voice license. 3. Type the person's name in the **Add a delegate** box. 4. With the desired individual selected check the desired actions ![clipboard_ef6d49a8dd6386aa020df457f69cb43db.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ef6d49a8dd6386aa020df457f69cb43db.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) 5. Your delegate receives a notification letting them know about their new status. ![](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/img_1b94401ffd.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) Now the person appears in your delegates list. They will also receive a notification letting them know you have added them as a delegate. You can review your delegates and the selected actions by going to the Manage Delegates section. **Add a delegate via Teams Phone (Yealink MP56 in this example)** ![clipboard_e94e8efb684985e562fead441a16e5162.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e94e8efb684985e562fead441a16e5162.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) Touch Settings ![clipboard_ecd5a107027999b8e42d957e411c60148.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ecd5a107027999b8e42d957e411c60148.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) Touch Manage delegates ![clipboard_e53e02f8065a0c1a39060823029de1f79.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e53e02f8065a0c1a39060823029de1f79.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) Touch Add a delegate ![clipboard_e1724818f7c92a73284d3825af383c399.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e1724818f7c92a73284d3825af383c399.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) Search for your delegate and touch the delegate name ![clipboard_ebfaea9a3cca40b73bf0b480861a56a87.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_ebfaea9a3cca40b73bf0b480861a56a87.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) Toggle the permissions and touch the check mark ![clipboard_e701274e1af47f75eda34c7053da3d738.png](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/clipboard_e701274e1af47f75eda34c7053da3d738.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) > [!NOTE] > Note: > > - Delegates can see when you’re on a call and who it’s with. > - Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates. ## Make a call as a delegate Once you've been added as a delegate, you can make calls on behalf of someone else. 1. Go to or start a one-on-one chat with the person you want to call, or dial a number on your dial pad. 2. Click **Call**. ![A delegate selects who they want to place a call as: themself, Babak Shammas, Hilary Reyes, or Reta Taylor](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/53259807-e4ef-4159-a8cd-deb54146578b.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) > [!NOTE] > Note: > > Delegators can see the calls you make and receive on their behalf. ![Delegator's view of delegate's calls](https://cdn.us.document360.io/4662144b-ab1f-4796-8b7b-e9f9c609894f/Images/Documentation/907221ce-4c27-4057-8c3b-97871881ccbb.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A36%3A49Z&se=2026-11-04T22%3A36%3A49Z&sr=c&sp=r&sig=AaDZbFnB6qgcM%2B1p5PhdPeUXnFzt86cZ6vrR4SvDHHA%3D) ## For more information, click on the link below: [Share a phone line with a delegate](https://support.office.com/en-us/article/share-a-phone-line-with-a-delegate-16307929-a51f-43fc-8323-3b1bf115e5a8)