Article Owner: John Lodden
Port times are scheduled within carrier-supported windows to help ensure assistance is available if an issue occurs.
Below is the PDF for the Standard and Large or carrier-manages port windows
IMPORTANT SCHEDULING REQUIREMENTS
Standard windows: Ports should be scheduled within the standard hours shown above.
• Early exceptions: Requests from 5:00 AM to 7:30 AM ET are exceptions, not standard scheduling.
• Required validation: Every early exception must be carrier-supported and validated and approved by CallTower Telecom before confirmation.
• Final confirmation: Requested dates and times are not final until the supported interval is confirmed.
Timing factors: Carrier, order size, account structure, number type, time zone, and daylight-saving differences may affect availability.