Cisco - Add a Virtual Phone
Virtual phones are for users that do not have a physical phone assigned to them. This can enable a user to manage DID Forwarding through the User Portal or use Extension Mobility.
When choosing the for your virtual phone select the following options:
Device Type: Cisco Phone
Device Model: Cisco 8811
Device Template: Choose the amount of lines you need. (Will be charged for each line added here.)
MAC Address: BDxxxxxxxxxx (Replace the Xs with your 10 digit number. E.g. BD8003475444)
Location: Select the same location as the user to be assigned the virtual phone.
For detailed information on adding a phone, see below article:
Connect Admin Portal: Add phone/device to Cisco user