Step 1
Add the wav file to the IVR Audio Files
Select IVR Audio Files and then select "choose" You can select one or more files
Select "upload"
Note:
YOu can also play and download the files
Step 2
Set the New Greeting (wav file) in the IVR Scripts Main Menu as the Audio Prompt
Go to IVR Scripts in Connect.
Select the IVR Script you wish to change the Audio Prompt.
Select the Main Menu or Menu you wish to make the change.
Select the "Audio" button
Use the Drop down under "Audio Prompt" to make the change to the new wav audio file.
Click "Save"