Cisco Connect Admin - Configure Voicecube Voicemail Group

Prerequisites

• MPOC access to Admin Portal

• Account must be enabled for Voicecube (groups work for both Cisco and Lync OUs)

• account must be enabled for CTVMAIL.

• One DID configured as a Primary Voicemail pilot number.

• One DID required for each Voicemail Group

Create Voicemail Group

Select Groups Tab from the navigation menu

1. Select Add:

2. Complete form

3. Group name (don’t enter the @ sign).

4. Doman:select from drop down list

5. Description:short description for the group.This will show in the To address in the Voicemail Email

6. Vmail service:select DID for group

7. Select ‘Save’.

   

Add Members

1. Highlight the Group name in the Group list

2. Select Group Members: .

3. Drag group objects from the left to the right panel and select Save.

4. Group members include:

5. Groups:Other groups

6. Contacts: Contacts for external email addresses configured under the OU Contacts Tab .

7. Users:Users configured under the OU Users Tab .

Change Greeting

1. Call the Primary Voicemail Pilot number.

2. Enter the 4 digit mailbox associated with the Voicemail group

3. Enter the Pin:9999

4. System will say: ‘checking for new messages, I’m sorry, there was a problem accessing the account’ (This is expected, it is a group and there is no mailbox to log into). When message is complete,say change Greeting

5. Follow the prompts to change the voicemail greeting for the group.