A few examples of call quality or call Signaling issues can be as follows:
Intermittent Call Drops
Interference
Crosstalk, or hearing hold music playing while talking
One way audio (Intermittent or constant)
Choppy audio
Robotic/Chipmunk calls
Any additional information below can be useful but not required.
Collect the following information:
Internet Connection type: (Managed circuit or customer provided)
Originating number:
Terminating number:
Session ID:
Date:
Time:
Time Zone:
Is this call inbound or outbound:
When DID the Quality issues start:
What type of Quality issue is being reported:
Dropped call
Interference
Crosstalk
One way audio
Etc.
How many users are being impacted?
If not the entire site get a list of the users who are being impacted.
If the customer is BYOB have the customer perform a VOIP test using the following link: http://www.calltower.com/resources/tools/voip-test/