Case Disposition
Internal field for support to use to verify related tickets are dispositioned correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:
Case Record Type: MACD
Department: Support
Type: AMC (Add,Move,Change)
Product: Metaswitch
SubProduct: Voice
Issue: Provisioning
Sub Issue: Add User/Service/Hardware
Other Issue: N/A
Priority: Standard unless requested as Expedite.
Severity: N/A
Urgency: N/A
Typically, the best practice when provisioning supported phones (or other supported devices) on CT Cloud Voice would be to factory reset them, and then have said devices in your network grab their Provisioning URL via DHCP Option 66. However, this may pose a challenge depending on your technical knowledge and your network's capabilities. This article will walk you through provisioning your Algo 8301 Paging Adapter & Scheduler when this is not an option.
If you're provisioning this device via DHCP Option 66, please use the following address: https://commportal.calltower.com/SIP-ps/
Step 1: Factory Resetting the Device
To reset the paging adapter's & password, locate the recessed reset button on the back of the paging adapter and perform the following steps:
Reboot / power cycle the paging adapter
Watch for the SIP LED to flash, and then press and hold the reset button
Continue holding the reset button until the SIP LED begins to double-flash, then release the reset button
Notes:
After resetting, allow the device to complete its boot process. The blue lights on the front of the device will remain on until the device is completely booted. It's important that the reset button not be pressed until the SIP LED begins flashing
Step 2: Obtaining your Device's IP Address
Prior to configuring your device via the web interface, you'll need your device's IP address. If you're unable to retrieve this via checking your network's DHCP bindings, the IP address of the device can be obtained through the following method:
After the adapter has booted, the blue lights on the front of the device will turn off.
Plug a headset or speaker into the analog output / AUX OUT (the green output port)
Press the reset button on the adapter. The IP address will then play over the analog output.
The IP address will continue to repeat until you press the reset button again.
Step 3: Provisioning the Device
Open your browser and enter the device's IP address in your browser's address bar – e.g. http://192.168.1.5
Log in with password “algo”
Navigate to Advanced Settings, and then click on the Provisioning tab.
Set the following values:
Server Method: Static
Static Server: commportal.calltower.com
Download Method: HTTPS
Config Download Path: sip-ps
Firmware Download Path: sip-ps
Click Save at the bottom of the page
Click Reboot at the top of the page
Non-default Meta Configurations
The default Meta configuration will allow for paging directly to the Algo and an attached paging system. Ringing Polycoms, Yealinks, or other devices in addition to the Algo will require a few adjustments to the meta profiles for the Algo and phone(s).
More info to be added to this section later.
Polycom Paging: Algo as receiver
This method allows for the Algo to listen to/receive pages from multiple zones, via Polycom Group Paging.
In the Algo 8301's device profile, navigate to 'Basic Settings', then Multicast > General
Multicast Mode: Slave (receiver)
Multicast Type: Polycom Group Paging
Take note of the information under Multicast > Polycom, as it'll be needed when configuring the paging from the Polycoms. Be sure to make updates as needed.
Polycom Zone: 224.0.1.116:10000 (this is the default for the Polycom templates)
Polycom Slave Channels - Group 1 is added by default. Add other groups as required
Yealink Paging: Algo as receiver
Paging for Yealinks can be configured with the following settings:
In the Algo 8301's device profile, navigate to 'Basic Settings', then Multicast > General
Multicast Mode: Slave (receiver)
Multicast Type: Regular (RTP)
Take note of the information under Advanced Multicast > Zone 1, as it'll be needed when configuring the paging from the Yealinks. Be sure to make updates as needed.
IP Address and Port: 224.0.2.60:50002 (this is the default for Zone 1 of the Algo template)
If you'd like to configure a different zone or add additional zones, you'll need to take note of (or adjust) the appropriate multicast IPs and ports, in addition to selecting them under Multicast > Regular (RTP) Slave, under Slave Zones.
Having Trouble?
If you find you're having trouble, please reach out to CallTower Support or the rep you've been working with on setting up your account.
CT Internal: If you need help with something not covered in this guide, please follow proper escalation paths & engage CT Cloud Engineering if necessary