CT Cloud Contact Center - DID-IVR Routing

Overview

This article will show you how to Determine What IVR a DID is directed to in CT Cloud Contact Center (Telax).

Resolution/Steps

First you need to Find the IVRs option in Telax, you can get to this two different ways, either from the favorites page or from .

To get to IVRs Via favorites if it is not already added, you can add it by following this article "CT Cloud Contact Center - Adding Favorites"

To get to it from Configuration, Click on the option Outlined in Red in the image below.

Go to Inbound Voice:

Go to IVRs:

Once in IVRs, Click "Manage DNIS":

  After clicking Manage DNIS in IVRs, you will see Below, that it shows what DIDs (outlined in red) route to what IVRs (outlined in Yellow) for the customer.