CT Text - Configuring Product Integration

Configuring a Product Integration for CT Text (Yakchat)

Goal

Successfully configure product integration for CT Text (Yakchat) with Microsoft Teams and Cisco Webex to streamline communication and enhance collaboration.

Configuration

Microsoft Teams

Select the customer you wish to edit

Select "Integrations" in the left-hand menu

Select "Microsoft Teams"
Under "Setup Channels", select the Inbox and MS Teams Channel you wish to route messages to

Click the Plus icon (+) to save

Cisco Webex

Select the customer you wish to edit

Select "Integrations" in the left-hand menu

Select "Webex"

Check "Custom Configuration" under "Integration Details"

You will be prompted for an application token, Client ID, and Secret key. Once applied, the application will be active.