MS Teams Admin Portal - Configuring Normalization Rules

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Summary

Normalization rule for extension to 10-Digit dialing

Instructions

  • From the Teams Admin Center, Go to Voice Menu, and select Dial Plan.

  • Click into your default org dial plan, you will see a button +(add new rule)

  • Once you click + to add a new rule (the menu on the right will appear)    

    • Name: Enter the extension number (3- or 4-digit extension)

    • Description: Enter the extension Number (3-or-4-digit extension)

    • Rule Creation Mode: Advanced

    • If Condition: (the number dialed matches this regular expression ^\b123\b)

    • Then do this: Add +1 and the 10-digit number

    clipboard_e8c941b0b1bf4495f6b3114021be4c63b.png

Note:

Normalization Rules and Auto Attendant Extension Dialing do not pull Extension Data from the same places

Additional Information

For additional information see Microsoft articles here:

Create and manage dial plans - Microsoft Teams | Microsoft Learn

What are dial plans? - Microsoft Teams | Microsoft Learn