MS Teams General Admin - How to Clear Cache

How to Clear Cache for Microsoft Teams

Goal:

If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device
may help. After you clear the cache, restart Teams.

Steps:

Classic Teams

Windows

1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.

2. Open the Run dialog box by pressing the Windows logo key +R.

3. In the Run dialog box, enter the following path, and then select OK:
   %appdata%\Microsoft\Teams

4. Delete all files and folders in the directory.

5. Restart Teams.

Mac OS

1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit or
   press Command (⌘)-Q.

2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

3. Enter the following command, and then press Return:
           rm -r ~/Library/Application\ Support/Microsoft/Teams

New Teams

Windows

1. Type settings in the search box, and then select the Settings app from the results.

2. Select Apps > Installed apps, and then type Microsoft Teams in the search box.

3. Locate the New Microsoft Teams app from the results, select the More options button (...)
   on the right, and then select Advanced options.

4. In the Reset section, select Reset.

5. Restart Teams.

Mac OS

1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit or
   press Command (⌘)-Q.

2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

3. Enter the following commands, and press Return after each command:
           rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
           rm -rf ~/Library/Containers/com.microsoft.teams2

4. Restart Teams