Goal:
Provide instruction on how to make multiple simultaneous calls in Teams
CASE DISPOSITION:
Internal field for support to use to verify related tickets are dispositioned correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:
Case Record Type: Support Standard
Department: Support
Type: Request Information
Product: Microsoft/S4B
SubProduct: Teams
Issue: Teams
Sub Issue: Teams
Priority: Priority 4
Severity: Low
Urgency: Low
Desktop:
If you're already on a call, you can answer or start a new call anytime. We'll place your current call on hold and take you straight to your new conversation. While a call’s on hold, all participants will be notified, and they won't be able to see or hear you.
You'll see your on-hold calls displayed on the left side of your call window, so you can get back to them anytime.
Mobile:
If you're already on a call, you can answer or start a new call anytime. We'll place your original call on hold and take you straight to your new call.