CallTower Operator Connect Rebiller Scope of Support
Goal:
This article will review the scope of support for CallTower’s Operator Connect Rebiller program
Support
CallTower will support all issues with PSTN calls. Teams to Teams calls would need to be opened with Microsoft support.
Support for Call Routing through Microsoft’s Operator Connect Support
Support for all CallTower Connect Issues
MACDs (Move, Add, Change, Delete)
CallTower’s Operator Connect Rebiller partners can make all needed MACD changes through CallTower Connect and the Teams Admin Portal.